Remote Customer Service Representative (Michigan residents)

About the Role Location: Remote - Michigan residents In this remote Customer Service Representative position at Morley, you'll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! What You'll Do * Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like * Use your computer skills to research requests and accurately record the details of your calls / contacts * Manage assigned cases from beginning to end by researching and assisting customers until case resolution * Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time | Closed on some holidays * TA will respond to after-hours questions the next business day Skills for Success Required Skills * Excellent written and verbal communication skills * Ability to navigate a computer and the web * Typing skills (minimum 25 words per minute - Click here to take a free typing test!) (direct link to test: Eligibility Requirements * High school diploma or equivalent * Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) * Available to work shifts within the call center's hours of operation: * Monday through Saturday * 8 a.m. to 9 p.m. Eastern time / 7 a.m. to 8 p.m. Central time / 6 a.m. to 7 p.m. Mountain time / 5 a.m. to 6 p.m. Pacific time * Must be able to stick to the schedule reliably, as some queues are time sensitive Remote Work Requirements * Michigan resident * Secluded and distraction-free work environment * Required internet setup: * High-speed internet delivered through a wired provider (cable or fiber) * Computer must be physically connected to your modem / router using an Ethernet cable * Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. (direct link to video: Why Join Our Morley Family At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life. Health & Wellness Benefits * Medical and prescription coverage * Dental and vision insurance * Paid time off * Associate wellness program with rewards for annual checkups * Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma) Financial Benefits * 401(k) with match * Flexible spending account (FSA) * Life insurance * Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier * 24/7 online access to doctors through Teladoc * 24/7 nurse help desk * Patient advocacy with free 24/7 support for benefit questions and claims * Guidance for family, financial and estate planning (including wills) About Morley Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact View email address on click.appcast.io. Thank you for your interest in Morley. Notices * Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: * Click here to view Morley's CCPA Notice for applicants in California: * Click here to view Morley's privacy policy: