Member Support Specialist Job Description Template
Our company is looking for a Member Support Specialist to join our team.
Responsibilities:
- Submit unresolved issues to Information Technology groups or vendors as required;
- Document resolutions to recurring problems, anomalies, and trends for technical and training materials;
- Provide problem resolution requiring the use of diagnostic tools and analytical skills to aid in;
- troubleshooting issues;
- Perform limited hardware support based on Member Support Center guidelines;
- Test solutions to technical issues;
- Reference support documentation to assist in the research and resolution of a problem;
- Provide support to customers for the purpose of installing, troubleshooting and assisting in the use of software and integrated products.
Requirements:
- Strong typing skills;
- Flexibility regarding the change of shift assignments to meet business needs;
- Problem solving;
- Oral and written communication skills;
- Troubleshooting hardware and software related issues;
- Teamwork;
- Analytical skills;
- Windows and Microsoft Office.