Avaya Engineer Job Description

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Avaya Engineer Job Description Template

Our company is looking for a Avaya Engineer to join our team.

Responsibilities:

  • bull; Resolving issues with the Avaya systems on site;
  • bull; Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services;
  • bull; Implements and troubleshoots enterprise Voice-related solutions/incidents/system outages;
  • bull; Meeting with customer to discuss special tasks (i.e. large moves) and providing solutions when needed;
  • bull; Responsible for day to day adds, moves, changes, and user troubleshooting;
  • bull; Communicates all planned/unplanned service outages to management/leads/voice team as well as the FDIC Enterprise Wide Command Center;
  • bull; Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations;
  • bull; Monitors ticket queues to ensure customer tickets and service requests are promptly addressed;
  • bull; Monitors, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh;
  • bull; Recommends and integrate new Telecommunication Voice, Video and Unified Communications technologies.

Requirements:

  • Hands on experience with Avaya servers such as S8300, S8410, S8500, S8700 and S8800 servers;
  • Good hands on experience on Avaya SM/SMGR;
  • Proficient in installation and configuration of Avaya Systems;
  • Experience and knowledge of Telephony protocols (VOIP, SIP, H.323) ;
  • Must have an hands-on experience on Avaya SDM and should be able to manage the upgrades of Avaya systems;
  • Good understanding of Avaya architecture and design;
  • Good to have a Design experience on Avaya Unified communication products;
  • Installation, Configuration & Troubleshooting of CLAN, Medpro, IPSI, Analog and Digital cards. Interfaces, T1, E1, PRI, QSIG, and analog trunking;
  • Installation, Configuration, Upgrade & Troubleshooting of G 450/G650 Gateways;
  • bull; Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent;
  • bull; Recent VoIP experience on an enterprise network, including implementation of QoS for H.323 and/or Session Initiation Protocol (SIP) technology;
  • bull; Excellent customer service skills, highly motivated, self starter;
  • bull; Can be available 24/7 or able to respond within a 4 hour period if needed;
  • bull; A thorough understanding of how to troubleshoot Avaya problems;
  • bull; The person must have a minimum 5 years’ experience with Avaya Communication Manager. Versions 5.2.1 and above is preferable.