Systems Support Technician Job Description Template
Our company is looking for a Systems Support Technician to join our team.
Responsibilities:
- Complete requisitions to replenish shortages or additional items needed for the anticipated business;
- Complete and direct scheduled inventories;
- Being on-call;
- Review daily IT Tickets, anticipate critical situations and plan effective solutions to best expedite these situations;
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas;
- Create and manage the Corporate approved IT budget;
- Review status of assignments and any follow-up action with IT staff;
- Maintain complete knowledge of correct maintenance and use of equipment;
- Provide a world class support to Belmond El Encanto employees and guests;
- Access and understand all functions of the Belmond El Encanto network system;
- Preventative maintenance of all IT related equipment, effectively identifying problems as they occur and taking the appropriate steps to solve them;
- Resolve guest complaints, ensuring guest satisfaction;
- Work with users across the company via phone, IM, email, and video message to resolve issues;
- Manage the technical onboarding process for new hires including equipment provisioning, account creation, and initial training;
- Regularly monitor and report on end-user support SLAs.
Requirements:
- Experience with virtualization platforms;
- System / Application Knowledge Familiarity with software deployment tools including SCCM, LANdesk, or Chocolatey;
- Understanding of and interest in the interaction of hardware and software;
- Familiarity with management of backup systems;
- Some education with strong practical experience would be considered;
- Familiarity troubleshooting various equipment models and platforms including.