Site Support Technician Job Description

Site Support Technician Job Description Template

Our company is looking for a Site Support Technician to join our team.

Responsibilities:

  • Knowledge of command line Linux desired, including file tree navigation and using a text editor;
  • Prep robotic systems for optimal test and production purposes by performing camera alignment, calibration, and pipeline testing;
  • Run frequent tests of varied duration to measure performance and quality and to ensure product standards are met;
  • Work around robotic arms in a safe and sensible manner;
  • Ensure quality, provide support of robotic and vision systems as a whole;
  • Provide well-documented test protocols, results, and reports;
  • Troubleshoot errors on individual robots and document all issues;
  • Operate and oversee robots line;
  • Log and report test issues to relevant teams.

Requirements:

  • Associates degree in Engineering/Computer Science or equivalent work experience;
  • Ability to learn advanced Mechanical and Electrical systems;
  • Ability to work with in-house technical support resources to resolve difficult product problems;
  • Previous experience in IT support and writing support tickets;
  • Travel is required; this position will primarily be on customer sites.