IT Support Technician Job Description

IT technical support staff diagnose and solve software and hardware problems for computer users.

IT Support Technician Job Description Template

Our company is looking for a IT Support Technician to join our team.

Responsibilities:

  • Microsoft applications / Office 365 admin;
  • Participate in regular reviews of IT spending vs. budget and identify areas for savings and optimizations;
  • User hardware/software/peripheral support;
  • Set up new user accounts, equipment, and access to systems when new staff are onboarded;
  • Supporting a range of video conferencing solutions;
  • Provide direct and dedicated support to the client for repair, troubleshooting, consulting, and use of computer, network, and related systems;
  • Provide technical support for computer network issues;
  • Windows and Mac management using appropriate software;
  • Document operational activities;
  • Test computer system operations to ensure proper functioning;
  • Perform virus, malware and spyware removal from network and individual PCs;
  • Test computer hardware and software performance;
  • Documents and reports all service requests and their outcome, following standard procedures and practices;
  • Other duties as assigned;
  • Analyze security of systems, network, or data.

Requirements:

  • Project management skills to manage various IT related projects;
  • Windows 8-10, Mac OS X and Microsoft Office;
  • Understanding of Active Directory, file servers and Exchange 2013 basic management;
  • Motivated by the success of others / willingness to be flexible;
  • Desired qualifications: Apple certified technician, A+ IT Professional preferred;
  • Typing skills to ensure quick and accurate entry of service request details;
  • A demonstrated commitment to teamwork and collaboration;
  • Must pass background check;
  • General understanding of networking communication architecture including Switch, Firewall, and VOIP configurations;
  • Wiring responsibilities require the ability to differentiate between colors;
  • May be asked to work shifts including nights, weekends & holidays;
  • Understanding of recommended support tools, techniques, and how technology is used to provide IT services;
  • Advanced understanding of operating systems, business applications, printing systems, and network systems;
  • Technical phone support is a plus;
  • Ability to work flexible hours and days/some weekends.