Escalation Engineer

Lift engineers install, service and repair lifts and escalators.

Escalation Engineer Job Description Template

Our company is looking for a Escalation Engineer to join our team.

Responsibilities:

  • Develop tools, scripts to automate troubleshooting activities and explore diagnostic opportunity based on monitoring/alerts;
  • Perform in-depth analysis of issues to support engineering fixes and highlight common issues and trends;
  • Be the top technical resource for the company‚Äôs most valued and strategic customers;
  • Study customer data, environment and configuration to identify and narrow down root cause;
  • Ability to build business relationship with key customer contacts and Technical Account Managers and enhance the trust;
  • Assist customers and front-line support engineers to diagnose, troubleshoot, and resolve customer issues.

Requirements:

  • Must be able to work in a fast-paced technical environment and sophisticated cyber-security products with frequent product releases and updates;
  • BS/MS in Computer Science or related technical discipline;
  • Coding/Scripting experience (PowerShell, Python, Java etc.);
  • Creative and critical thinking skills;
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution;
  • Must be able to work independently as well as in a team environment;
  • Self-motivated with a strong desire to reach your potential and grow your career at Exabeam with further opportunities;
  • Experience with Linux is a must.