Billing and Collections Analyst Job Description Template
Our company is looking for a Billing and Collections Analyst to join our team.
Responsibilities:
- Form collection strategies to mitigate customer objections and to making timely Accounts Receivable payments;
- Maintain accurate billing records by communicating with our customers surrounding billing changes;
- Process monthly billing payments;
- Complete upgrades and downgrades to customer accounts through our internal CRM and Billing systems;
- Resolve telephone and email inquiries from customers, accept payments and process new orders and changes to customer accounts;
- Maintain monthly transnational billing files;
- Receiving, researching and resolving a variety of internal and external inquiries concerning account status;
- Complete month-end, quarter-end and year end closing activities;
- Investigate and resolve billing discrepancies or misapplied cash transactions.
Requirements:
- Strong focus on customer satisfaction;
- Demonstrates problem solving and analytical thinking skills;
- Pride and ownership in your performance;
- Ability to successfully manage/execute multiple projects simultaneously;
- Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy;
- Excellent written/verbal communication skills with ability to convey a caring and empathetic attitude.