Salesforce Service Cloud Technical Lead Job Description

Salesforce Service Cloud Technical Lead Job Description Template

Our company is looking for a Salesforce Service Cloud Technical Lead to join our team.

You’ll be responsible for environment management;
Design and develop advanced customizations utilizing Salesforce (Service Cloud) and Force;
Manage technical project team members (onshore and offshore);
Map functional requirements to Salesforce Service Cloud features and functionality;
Mentor junior team members in Salesforce technology, Force.com, Integration Technologies, and Salesforce best practices;
Disseminate best practices on solution positioning and delivery;
Running workshops, working closely with client, able to talk about tradeoffs e.g. terms of config vs code;
Support pre-sales activities inclusive of participating in sales calls and proposal development;
Integrate multiple technologies with Salesforce Service Cloud;
Oversee code reviews;
Manage offshore resources and provide technical specs to developers.

Excellent communication (written and oral) and interpersonal skills;
Excellent communication and presentation skills;
Excellent leadership and management skills;
Proven ability to build, manage and foster a team-oriented environment;
Combination of business analysis and technology implementation experience;
Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment;
Ability to adapt to a dynamic work environment and be creative within a team;
Minimum of 2 years of experience in Salesforce with a focus on Service Cloud architecture and integrations;
Well-rounded in both functional and technical aspects of a CRM engagement;
Experience managing developers a huge plus;
Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience);
A minimum of 5 years of experience in technology implementation for full lifecycle enterprise software projects.