Service Desk Job Description Template
Our company is looking for a Service Desk to join our team.
Responsibilities:
- Properly troubleshoot, isolate, document and establish a plan for remediation of issues;
- Provide support to remote site, business partners and internal personnel;
- Answer customer services calls, create incidents/cases and route them to the appropriate support team;
- Create, update, and maintain all cases as required;
- Work closely with other ServiceDesk Technicians and the IT Operations team to resolve customer issues;
- Properly escalate unresolved issues to the next level of support;
- Follow corporate and departmental processes and procedures;
- Serve as the voice of our company to customers seeking support and/or technical assistance.
Requirements:
- 1 Year of experience in Help Desk technical Support;
- 4-year college degree or equivalent technical study preferred; may accept equivalent work experience;
- Excellent Excel skills;
- 3 + Years of Experience Call Center Support.