Technical Support Engineer III Job Description Template
Our company is looking for a Technical Support Engineer III to join our team.
Responsibilities:
- High skill level with customer’s production equipment;
- Disseminate/share key technical knowledge within client via reports and/or participation in weekly/monthly group meetings;
- Provide technical support to client’s Marketing department in the development of new materials and test methods to characterize them;
- Provide product and process training to customers, within client, and at industry conferences;
- Excellent project management and planning, including 6 sigma, GANTT charts, discerning value in data;
- Develop and maintain strong technical relationships and collaborate with industry partners and equipment suppliers;
- Provide technical support to client’s Marcom department in the development of promotional materials such as literature, websites, exhibits, etc;
- Responsible for technical support services for at least one sales territory;
- Provide expert technical assistance and guidance client’s customers and potential customers to resolve soldering process related issues;
- Build strong technical relationships with targeted individuals at client’s largest current and target customers;
- Assist in the development of internal and external test methods;
- Participate in new product development, including new product ideation, scale-up, beta testing, and rollout;
- Trains and evaluates colleagues on unique and general information;
- High level customer engagement, providing insightful, advanced technical solutions.
Requirements:
- Demonstrated technical competency;
- Experience with JMP or Minitab preferred;
- Proficiency in Word, Excel, PowerPoint;
- Strong alignment with the corporate and departmental missions;
- Technical undergraduate degree (BS in Engineering, Chemistry, Physics, Metallurgy, or Materials Science);
- Strong communication, presentation and interpersonal skills;
- Ability to work cooperatively and effectively in a cross-functional team environment;
- 15 years of direct technical experience in applied materials science, electronics assembly techniques, and/or technical assembly technical service;
- Ability to work, with ease, with executive-level counterparts;
- Special consideration given to candidates with language skills in Spanish and/or Chinese;
- Ability to travel with limited notice – locally, nationally and overseas (up to 40%).