Merchandise Supervisor Job Description Template
Our company is looking for a Merchandise Supervisor to join our team.
Responsibilities:
- Perform additional duties as required including, but not limited to, stocking, freight processing, price changes and cart retrieval;
- Assigns tasks and monitor schedule/breaks for the associates within their department;
- Perform Leader On Duty responsibilities as needed;
- Manage associates performance, annual review and progression within job catalog;
- Troubleshoot and provide solutions for customer complaints, escalating to management when necessary;
- Assists associate to provide increased service to customers in response to specific needs and requests;
- Provide coaching and training to associates on team and throughout the store as needed;
- Interview all prospective candidates and trains and develops the associates within their department;
- Promptly and politely responds to customer inquiries and requests for support.
Requirements:
- Excellent customer service skils;
- ability to work a flexible schedule including weekend and night shifts;
- ability to be a role model and consistently exhibit the highest level of professionalism and integrity;
- minimum of 2+ yeas of supervisory experience in a retail or similar environment;
- High School Diploma or GED and a minimum of 4 year’s work experience required;
- 5-6 years of retail experience desired;
- High school diploma or equivalent;
- Effective communication and customer service skills;
- Readily adjusts schedule, tasks, and priorities when necessary to meet business needs.