Hospitality Team Member Job Description Template
Our company is looking for a Hospitality Team Member to join our team.
Responsibilities:
- Adhere to hygiene and appearance standards;
- Engage with our guests by anticipating and responding to their needs through clear and pleasant communication;
- Knowledgeable of menu items and their ingredients and knowledgeable of how products are prepared;
- Cleaning equipment and floors, stocking, preparing store for peak periods;
- Take initiative in resolving guest challenges and involve a leader only when previous methods have been unsuccessful;
- Obtaining revenues, issuing receipts, accepting payments, returning the change;
- Maintain a calm demeanor, especially during periods of high volume, to preserve a hospitable experience for our guests.
Requirements:
- Passion for procedural discipline;
- Able to lift 40 – 60 pounds on a consistent basis;
- Demonstrate leadership attributes;
- Outgoing and fun;
- Positive attitude & role model;
- Desire for ongoing training/education;
- Team player;
- Great attitude;
- Motivated to grow and to learn;
- Understand the expectation of Chick-fil-A customer service standards and operational excellence;
- Takes initiative;
- Works to serve others;
- Dependable;
- Detailed & keenly observant;
- Available to work a minimum of 15 hours per week.