Client Support Manager Job Description Template
Our company is looking for a Client Support Manager to join our team.
Responsibilities:
- Monitor and assist in managing Early Term Liabilities (ETL’s) waivers, ensuring ETL customer charges are valid and accurate;
- Provide assigned customers service inventories and spend as requested;
- Validate customer contacts and encourage customer to complete relationship surveys;
- Prioritize and effectively manage customer requests and inquiries throughout lifecycle resulting in revenue retention and customer churn reduction;
- Assess customer risk (i.e. leverage internal churn score) while offering appropriate customer treatment minimizing churn tendencies.
Requirements:
- Conversation skills/Interpersonal Skills;
- PC Skills;
- Active listening;
- Conflict Management/Dispute Resolution;
- Good Phone skills;
- General knowledge of marketing principles and processes;
- Oral and written communication skills.