Client Services Manager Job Description Template
Our company is looking for a Client Services Manager to join our team.
Responsibilities:
- Cleans and maintains the reception area and salon;
- Greets persons entering the salon;
- Creates employee schedules and other employee documents;
- Offers products, packages, and services;
- Provide final delivery report for clients to ensure accurate billing;
- Utilize third party measurement tools to provide market insight to sales team;
- Provide pricing guidelines and network impression availability for all campaign proposals;
- Compare client numbers to Viant’s numbers, checking for discrepancies;
- Monitor services provided for client, including daily performance and financials;
- Analyze data reports, dashboards, and other key metrics related to client;
- Develop staff for corporate services matters, and positions the team for growth;
- Responsible for performance management and development;
- Work with the Strategic Planning team to advise on strategy for upcoming campaigns;
- Regularly monitor campaign’s success and provide optimization feedback to agencies as necessary;
- Provides support on client presentations and engagements as needed.
Requirements:
- Ambition to grow and advance beyond current position;
- Planning and Organizing;
- Proactive and reliable;
- Ability to stay calm under pressure;
- In the process of getting/high school diploma or equivalent;
- Judgment and decision making;
- Knowledge and grasp of media math and media plans is a plus;
- Positive attitude and desire to work in an entrepreneurial, innovative environment;
- Minimum of 3 years relocation industry experience, some or all of which involved client retention and/or handling real estate;
- Self-starter able to thrive in a startup environment;
- Strategic thinker with the ability to understand internal and external needs;
- Bachelor’s Degree in related field;
- Excellent written and verbal communication skills; ability to build rapport and trust while super-serving our agency partners;
- Strong proficiency in Microsoft Excel;
- Detail and quality oriented.