Bilingual Customer Service Representative Job Description Template
Our company is looking for a Bilingual Customer Service Representative to join our team.
Responsibilities:
- Refer unresolved customer grievances to designated departments for further investigation;
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
- Keep records of all conversations in our call center database in a comprehensible way;
- Manage large amounts of inbound and outbound calls in a timely manner;
- Answering phone, scanning, emailing both candidates and customers;
- Assist with finding high quality candidates for open positions;
- Responsible for achieving goals & margins in a timely manner;
- Other duties as assigned;
- Conduct phone, face-to-face and Skype interviews;
- Handle and carefully respond to all customer inquiries;
- Assist member with any updates within their file;
- Master internal department workflow process;
- Making follow-up calls to investigate/resolve any issues;
- Answering incoming calls,e-mail, and messages from customers;
- Researching solutions, reviewing options and troubleshooting issues.
Requirements:
- Ability to multi-task, set priorities and manage time effectively;
- Concentrate and focus for extended periods of time;
- Excellent customer service experience;
- Cope with high-stress and changing environment;
- Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours;
- Initiate outbound calls to respond to inquiries and to follow-up with previous contacts;
- Professional Proficiency in Haitian Creole and English languages;
- Excellent verbal communication skills able to communicate extensively, effectively and being empathetic to our customers;
- High School Diploma or GED required; College degree or equivalent experience preferred;
- Dependable;
- Completion of criminal background check and a credit report in good standing required;
- Strong phone administration skills and active listening capabilities;
- Good with technology;
- Ability to type 40 WPM;
- Able to pick up concepts quickly.