Customer Experience Professional Job Description Template
Our company is looking for a Customer Experience Professional to join our team.
Responsibilities:
- Ask relevant questions to define the root cause of a problem and generate solutions;
- Effectively troubleshoot problems and identify solutions for clients as well as internal teams;
- Respond to client inquiries promptly and professionally;
- Provide our clients support regarding the resolution of issues via OnPay’s online portal and phone;
- Ensure that documentation of client issues and resolution are comprehensive and professional;
- Provide Tier 1 customer support;
- Learn and navigate OnPay systems in order to respond to client issues.
Requirements:
- Xero and QuickBooks knowledge;
- College experience (degree strongly preferred);
- Significant experience in a technical customer service role;
- Excellent verbal and written communication;
- Significant experience in payroll (FPC/CPP strongly preferred).