Guest Service Representative

Guest Service Representative Job Description Template

Our company is looking for a Guest Service Representative to join our team.


  • Receives guest suggestions and complaints and escalates through proper channels;
  • Assists in improving patient satisfaction. Anticipates family needs and resolves issues before they become major source of concern;
  • Ability to follow instructions;
  • Assist other departments when necessary;
  • Assist phone guests by placing incoming orders;
  • Has the ability to work well under pressure;
  • Has integrity;
  • Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests;
  • Introduce walk-in guests to our bakery and our products with a guest tour;
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes;
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of “First Do No Harm”;
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care;
  • Gather guests email addresses;
  • Genuine care of others needs;
  • Suggest balloon sales, show porcelain items, and up-sell with candles and cards.


  • Self-motivated and responsible, with a willingness to learn a wide variety of job skills;
  • Building strong channels of communication throughout the store;
  • Addressing customer concerns and presenting mutually beneficial outcomes;
  • Communicating with customers on ways to deliver outstanding service;
  • Be able to receive guidance and feedback, and be able to provide feedback with care and respect;
  • Excellent communication and interpersonal skills including an effective negotiation style;
  • Strong teamwork skills with the desire to train and educate others within the organization;
  • Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities;
  • Ability to follow instructions;
  • Ability to stand and move throughout front office and continuously perform essential job functions;
  • Paid Time Off: Full- Time Employees have sick day’s + vacation days;
  • Has the ability to work well under pressure;
  • Has integrity;
  • Ability to read, listen and communicate effectively in English, both verbally and in writing;
  • Genuine care for other’s needs.