Inbound Mortgage Customer Service Specialist Job Description Template
Our company is looking for a Inbound Mortgage Customer Service Specialist to join our team.
Responsibilities:
- Provide customer service with the objective of profiling customers and extending contact to sell new or additional products and /or services;
- Complete necessary system navigation and call tracking;
- Handles calls with the intent of providing customer satisfaction and retention;
- Responsible for developing and maintaining knowledge of a variety of financial products and services;
- Handles situations which require deviation from standard script and screens.
Requirements:
- Ability to effectively listen and elicit information;
- 6+ months of experience offering products and services to customers based on their needs demonstrated through work or military experience.