Patient Access Specialist Job Description Template
Our company is looking for a Patient Access Specialist to join our team.
Responsibilities:
- All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of “First Do No Harm”;
- Our team members are part of an environment that fosters team work, team member engagement and community involvement;
- The successful team member has a commitment to leveraging diversity and inclusion in support of quality care;
- Correctly identifies patient demographic info;
- Must have outpatient experience;
- Check In;
- Consistently practices Patients First philosophy and adheres to high standards of customer service;
- Must be computer literate;
- Excellent customer service skills;
- Prefer previous healthcare call center;
- Prior registration experience or healthcare experience;
- Customer Service experience required;
- Proficient in EPIC.
Requirements:
- Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families;
- Ability to effectively manage competing priorities and work independently in a rapidly changing environment;
- Must demonstrate detail orientation, critical thinking, and problem solving ability;
- Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations;
- Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claims preferred, but not required;
- Consistently practices Patients First philosophy and adheres to high standards of customer service.