Sales Support Associate Job Description Template
Our company is looking for a Sales Support Associate to join our team.
Responsibilities:
- Assist the International Department to process orders and returns;
- Monitor, retrieve, distribute, and maintain files for inquiries;
- Participate in special projects as assigned by Sales Management;
- Assist in the orientation, training, and success of new department staff;
- Assist with new client on-boarding- supporting clients through the process of opening new accounts with BlackRock;
- Support Relationship Managers with all ongoing sales, service and communication with clients and prospects;
- Assist in complex solutions to address our clients’ unique needs and objectives;
- Write and publish client meeting summary notes posted to firm wide client relationship management systems;
- Exhibit high-level market knowledge and ability to converse with investors and current economic and market conditions;
- Manage projects around the development of our solutions business, including marketing and prospecting efforts, thought leadership and events;
- Gather critical data to quickly respond orally and in writing to client information requests;
- Participate as a key member of dedicated client teams serving US Pension Clients in the Central and Western Regions;
- Cultivate positive relationships with clients becoming the “go-to” person.
Requirements:
- CRM program experience preferred;
- 3+ years of experience with MS office and other business applications including ERP (sales/order entry modules);
- High School Diploma;
- Strong time management and decision-making skills;
- Active listening and good verbal and written communication skills;
- Exceptional customer service skills.