Technical Service Specialist Job Description Template
Our company is looking for a Technical Service Specialist to join our team.
Responsibilities:
- Sends repair / replacement parts to customers and creates field service work orders when appropriate;
- Documents, updates, and completes all calls in the appropriate call support system.
Requirements:
- Strong organizational and follow-up skills, as well as attention to detail;
- Ability to work in a highly matrixed and geographically diverse business environment;
- Bachelors Degree in a technical field (electrical or hardware engineering preferred) or an equivalent combination of education and work experience;
- Customer service experience in a medical environment. Superior customer experience a must. Can do attitude a must;
- Ability to leverage and/or engage others to accomplish projects;
- Experience working in a broader enterprise/cross-division business unit model preferred;
- Strong oral, written, and computer (MS Word, Excel, Outlook) skills;
- Ability to work within a team and as an individual contributor in a fast-paced, changing environment;
- Regularly scheduled overtime is a requirement of this position;
- Ability to travel approximately 10%, including internationally;
- Minimum 2 years clinical experience or lab experience working with medical systems;
- Multitasks, prioritizes and meets deadlines in timely manner;
- Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization;
- Ability to maintain regular and predictable attendance.