Front Desk Associate Job Description Template
Our company is looking for a Front Desk Associate to join our team.
Responsibilities:
- Books Fitness Orientations for Personal Trainers;
- Processes retail and concession sales;
- Personally, checks each member into the gym using the proper check-in procedures;
- Monitor check-ins to identify delinquent accounts and attempts to collect payment;
- Notifies management of gym incidents that requires incident reports;
- Maintain neat appearance and wear proper uniform attire with nametag while on duty;
- Cleans and maintains the front desk area according to Company standards;
- Update daily rates;
- Check In and Check Out;
- Records equipment, facility, and janitorial issues on the Maintenance Logs;
- Answers all incoming inquiries and obtains appropriate information to direct/transfer calls or takes messages;
- Cleaning tasks, locker room checks, stocking inventory, ringing up POS sales, etc;
- Tour Propesctive members on the gym, and perform sales tasks in order to convince clients to purchase memberships and personal training;
- Answers the phone using the correct greeting and assists callers as needed;
- Responds immediately to member requests, inquiries and concerns.
Requirements:
- Computer skills and efficient typing ability required;
- This candidate should have a passion for fitness and helping others;
- Basic math & verbal skills, understanding of basic accounting principles, cash processing procedures, inventory management, etc. are required;
- Organized and detail oriented;
- Ability to connect with guests and consistently give them a positive customer experience;
- Professional phone demeanor;
- Excellent customer service skills;
- Previous experience in customer service and/or hospitality industry preferred;
- Preferred prior Front desk agent or related hospitality experience;
- Capable of managing multiple tasks at once;
- Have the ability to work gracefully and quickly under pressure;
- Possess a keen memory and delightful sense of humor;
- Demonstrate strong customer service skills and enjoy serving others;
- Have excellent communication skills;
- Good organizational skills and attention to detail.