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- ...emergency procedures). ~ Make recommendations for improvements in call statistics. ~ Capture web analytics data primarily through Alvaria WFM. ~Develop and maintain statistical forecast models for workload and staffing requirements, including forecast vs. actual...SuggestedFull timeWork experience placementSeasonal workLive inWork at officeLocal areaRemote work
Wisemen Multimedia, LLC
Chamblee, GAmore than 2 months ago - Overview About Alvaria CX Alvaria CX is the global leader in contact center solutions, born from the 2021 merger of Noble Systems and Aspect. With a combined 50+ years of CX expertise, we support clients in 83 countries with groundbreaking compliance and AI-driven technologies...SuggestedRemote workFlexible hours
$16 per hour
...quality/performance expectations ~ Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint ~ Call volume expectations: ~30–35 calls/day average ~40–50 calls/day during peak periods...SuggestedDaily paidFull timeWork at officeLocal areaRemote workWork from homeMonday to FridayFlexible hoursShift workWeekend workWeekday work- ...or workforce planning experience in a contact center environment. Prior experience with workforce management platform (e.g., NICE, Alvaria, Avaya) NICE is preferred. Minimum education requirement: High school diploma or GED equivalent required. Benefits Compensation:...SuggestedFull timeTemporary workWork at officeLocal area
$123.5k - $205.8k
...Responsibilities Lead the long‑term strategy, standards, and architecture for enterprise WFM platforms, including Verint WFM, Intradiem, Alvaria, and Genesys Decisions. Provide technical expertise for WFM initiatives, ensuring high‑quality data integration, data delivery,...SuggestedWork experience placementLocal areaRemote workWork from home$58.1k - $97.6k
...technology and enjoy optimizing tools for large‑scale operational impact. You have experience with WFM tools such as Assembled, Verint, Alvaria, or similar enterprise scheduling and capacity platforms. You are known for building strong cross‑functional relationships and...SuggestedHourly payFull timeFlexible hours$145k - $175k
...Experience managing staff Experience developing mobile applications (IOS, Android) Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.) Experience migrating legacy premise Contact Center platforms to cloud services Experience developing Conversational Agents...SuggestedWork experience placementRemote work$80k - $124k
...committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center performance. Position Overview: We are seeking a Senior level Strategic...SuggestedHourly payWork experience placementWork at officeRelocation$14.49 per hour
...without mistakes while interacting with customers(removed typing skills) Experience working with call center software such as eCRM, Alvaria, Salesforce or Genesys and online meeting platforms such like Zoom or Google Suite (remove basic software skills) Intermediate...SuggestedHourly payPermanent employmentTemporary workWork experience placementWork at officeRemote workWork from homeShift work- ...project management tools. The ideal candidate will demonstrate excellent leadership, problem-solving, and communication abilities. This position involves coordinating multiple projects with a focus on delivering value-driven solutions to clients. #J-18808-Ljbffr ALVARIASuggested
- ...resources. The ideal candidate has over 7 years of project management experience, excellent communication skills, and proficiency in Microsoft Project and MS Office. This position offers opportunities to work with innovative technology solutions. #J-18808-Ljbffr Alvaria CXSuggested
