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- ...emergency procedures). ~ Make recommendations for improvements in call statistics. ~ Capture web analytics data primarily through Alvaria WFM. ~Develop and maintain statistical forecast models for workload and staffing requirements, including forecast vs. actual...SuggestedFull timeWork experience placementSeasonal workLive inWork at officeLocal areaRemote work
Wisemen Multimedia, LLC
Chamblee, GAmore than 2 months ago $16 - $16.5 per hour
...quality/performance expectations Use multiple systems and tools to support owners, including: MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint Qualifications What You’ll Bring High school diploma or GED required 2+ years of customer service...SuggestedHourly payDaily paidWork at officeLocal areaRemote workWork from homeMonday to FridayFlexible hoursShift workWeekend workWeekday work$72k - $80k
...customer service experience in a managerial position. 2+ years of workforce management experience. Previous experience with Aspect/Alvaria WFM suite of products and services preferred. Ability to be licensed in all required areas and obtain Department of Defense...SuggestedShift work- ...or Blue Pumpkin Familiarity with database applications including SQL, Oracle and Access Preferred Qualifications Proficiency in the Alvaria Forecaster module, specifically creating and managing Routing Sets, Forecasting Scenarios, and Staffing Scenarios. Experience using...SuggestedWork at officeLocal area
$40 per hour
...staffing updates and suggestions to leadership based on real-time monitoring. Update schedules and status codes within eWFM (Aspect/Alvaria). Projects you’ll take ownership of: Produce Intraday performance reports and other ad hoc reporting. Manage agent hotline queue...SuggestedWork experience placementWork at officeRemote workWorldwideNight shift$40 - $44 per hour
...attention to detail and follow‑through (schedule accuracy, assumptions, documentation). Experience with WFM platforms such as Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi‑site and/or vendor/BPO operations and managing different...SuggestedContract work- ...hold a Bachelor's degree in a relevant field and have over 2 years of experience in workforce management. Proficiency in tools like Alvaria and knowledge of Excel are essential. This position offers an office environment with a commitment to employee growth and well-...SuggestedWork at office
$145k - $175k
...Experience managing staff Experience developing mobile applications (IOS, Android) Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.) Experience migrating legacy premise Contact Center platforms to cloud services Experience developing Conversational Agents...SuggestedWork experience placementRemote work$750 per month
...for Patients and Providers, Manufacturer Patient Assistance Programs, Manufacturer Enhanced Services Programs, Phone System(s), CRM, Alvaria, Jira, and Electronic Medical Record navigation, communication, and documentation. Partner with Health System pharmacy, finance,...SuggestedWork experience placementRemote workFlexible hoursShift work$18 per hour
...performance expectations ~ Use multiple systems and tools to support owners, including: ~ MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint ~ Call volume expectations: ~30–35 calls/day average ~40–50 calls/day during peak periods...SuggestedWeekly payDaily paidLocal areaRemote workWork from homeMonday to FridayFlexible hoursShift workWeekend workAfternoon shift2 days per week- ...to include Excel performing pivot tables, lookups, nested formulas, and PowerQuery Experience with WFM platforms such as Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc. Experience with multi-site and or vendor operation and ability to manage different...SuggestedWork at officeImmediate startMonday to Friday
$16.49 per hour
...without mistakes while interacting with customers(removed typing skills) Experience working with call center software such as eCRM, Alvaria, Salesforce or Genesys and online meeting platforms such like Zoom or Google Suite (remove basic software skills) Intermediate...SuggestedHourly payPermanent employmentTemporary workWork experience placementWork at officeRemote workShift work$80k - $124k
...committed to operational excellence and leveraging cutting-edge workforce management strategies, including the NICE WFM platform, PowerBI, Alvaria/Aspect, AWS Connect, to transform our contact center performance.**Position Overview:**We are seeking a Senior level Strategic Long...SuggestedHourly payWork experience placementWork at officeRelocationFlexible hoursGEICO
Virginia Beach, VA2 days ago$16.5 per hour
...communication skills. Typing speed of at least 35 words per minute with accuracy. Experience working with call‑center software such as eCRM, Alvaria, Salesforce, or Genesys and with meeting platforms like Zoom or Google Suite. Intermediate computer skills, especially in a Google...SuggestedHourly payTemporary workWork at officeRemote workMonday to FridayRandstad
Charleston, SC1 day ago
