Job Description

On behalf of our client - North Hills Community Outreach
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\nMISSON AND ORGANIZATION
North Hills Community Outreach (NHCO), a 501(c)(3) non-profit organization, serves low-income
individuals and families across Northern Allegheny County. Since its establishment in 1987, following
devastating floods in the North Hills, NHCO has evolved its services to encompass various needs, from
Community-centered disaster relief to essential support such as food, transportation, and self
sufficiency programs. With six offices and a community garden, NHCO stands as one of the most
esteemed human services organizations in Allegheny County, operating under the umbrella of St.
Paul’s United Methodist Church.
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\nMission: NHCO is a community- and interfaith-based organization dedicated to assisting people in
crisis, hardship, and poverty.
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\nVision: Northern Allegheny County is a sharing community where no one needs to be cold, hungry, or
alone.
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\nNHCO upholds the following values to fulfill its mission:
• Faith: Recognizing the love of God for everyone.
• Compassion: Treating all individuals with dignity, understanding, and caring.
• Empowerment: Fostering self-sufficiency and improved quality of life.
• Stewardship: Managing our resources in a trustworthy and responsible manner for the good of the
community.
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\nDuring 2022-2023, NHCO provided 23,234 services to 4,092 local families in need. With a committed
staff (~30) and a robust volunteer network (~650), NHCO is dedicated to nourishing the community and
equipping neighbors with the essential resources to forge a brighter future. NHCO offers an array of
free programs aimed at addressing various needs, including:
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• Food Pantry : NHCO operates multiple food pantries in Northern Allegheny County, including Allison Park,
Millvale, and Avalon.
• Pathways Program : A program to assist in the making and achieving of goals.
• Services for Seniors : A variety of services that help older adults in the greater North Hills community live
with dignity at home in a healthy and safe manner.
• Sharing Projects : NHCO holds various collections throughout the year and distributes the donated goods
to those in need.
• Ask The Attorney : Free, 30-minute legal consultations to eligible low-income residents with a volunteer
attorney.
\n• Education Assistance : A program that helps non-traditional adult students in need reach their education
goals.
• Employment Services : We help connect unemployed adults with a professional career counselor who
assesses their skills, employment needs, and barriers to employment.
• Smart Investments for Women : Small financial grants are available to help ease a personal crisis.
• Free Tax Preparation : Help for low-income families through the United Way’s Free Tax Prep program.
• Transportation Assistance : A program that offers several ways to help local people in need meet and
overcome transportation challenges.
• Utilities and Emergencies : NHCO provides assistance to qualifying families with utilities through various
programs.
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POSITION OVERVIEW
NHCO is in search of a resilient and visionary leader to steer the organization towards a sustainable future. This
role demands a fervent dedication to food equity and justice, along with a comprehensive grasp of food systems
and their intricate connections, encompassing activities, resources, and communities vital for promoting well
being. Overseeing a substantial budget exceeding $3 million, the incoming Executive Director must exhibit a
proven dedication to nurturing NHCO’s initiatives and programs for long-term viability and expansion, while
consistently embodying integrity and exceptional interpersonal skills in all endeavors.
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\nWe are seeking an individual who possesses a profound comprehension of the operational requirements of a
burgeoning, multi-location non-profit, coupled with a profound sense of empathy and concern for individuals and
families served by NHCO. With an outward-facing orientation and a knack for cultivating relationships and securing
resources, the Executive Director must be a strategic visionary capable of enhancing NHCO’s visibility and
prominence within the broader community.
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\nKey responsibilities of the Executive Director include but are not limited to:
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\n Leadership and Organizational Development
• Ensures ongoing excellence of programs and initiatives, rigorous program evaluation, and consistent
quality of finance and administration, fundraising, communications, and systems.
• Leads and develops the Staff with transparency and respect, creating a workplace that is professional
and positive. Engages employees in strategic discussions and empowers them to improve organizational
culture.
• Designs and implements leadership development programs aimed at building a robust bench for
succession planning, ensuring a diverse pipeline of qualified leaders at all levels.
• Collaborates across the organization and Board to establish clear career paths for employees,
incorporating necessary training and development opportunities to support advancement within the
organization.
• Conducts regular reviews of staff compensation using benchmark data from the compensation survey,
ensuring competitive pay structures that attract and retain top talent.
• Champions diversity and inclusion initiatives within the organization, working to create an inclusive
workplace culture that values and celebrates the contributions of employees from diverse backgrounds.
• Provides coaching and mentorship to emerging and established leaders, guiding them in honing their
skills and preparing them for future leadership roles.
• Develops and facilitates training programs on effective leadership practices, including communication,
decision-making, and conflict resolution.
• Collaborates with cross-functional teams to identify high-potential employees and create tailored
development plans to nurture their growth and leadership capabilities.
• Evaluates the effectiveness of leadership development initiatives through metrics and feedback
mechanisms, continuously refining programs to meet the evolving needs of the organization.
• Serves as a strategic partner to the Board, offering insights and recommendations on talent
management, succession planning, and organizational development initiatives.
• Incorporates Board member management into leadership strategies, ensuring alignment with the
organization’s goals and values. Prepares and delivers state-of-the-union presentations at each quarterly
Board meeting, providing updates on leadership development initiatives and their impact on
organizational objectives.
• Demonstrates a deep understanding of communities served by the organization, considering their needs
and challenges holistically. Utilizes data to drive decision-making processes, aligning community efforts
with organizational goals and objectives.
• Analyzes root causes of challenges and identifies strategies for pivoting to deliver on the organization’s
mission. Adapts plans and initiatives as needed, ensuring flexibility and responsiveness to changing
circumstances.
• Navigates limited funding constraints by understanding tradeoffs and prioritizing initiatives that align
with organizational goals.
• Makes data-driven decisions to maximize impact while managing resource constraints effectively.
• Balances time effectively between multiple offices ensuring all Staff receive adequate support.
• Identifies and engages with key community leaders, forms strategic alliances, and regularly surveys the
broad labor and employment community to keep abreast of new thoughts and strategies.
• Develops, maintains, and supports a high-performing and passionate Board of Directors.
• Maintains open channels of communication with Board members in order to solicit feedback to better
perform duties as a servant-leader.
• Provides on-going education to the Board of Directors on emerging issues and unmet needs.
• Generates and tracks metrics that monitor the performance of the organization with respect to the
mission and key objectives of the organization.
• Provides leadership in developing organizational, program, and financial plans with the Board of
Directors and carries out plans and policies authorized by the Board.
• Prepares and presents mission and programmatic information at each meeting to ensure Board
understanding of the work and people associated with the organization.
• Fosters increased collaboration with the Board in fundraising and community outreach.
• Fosters an interfaith environment that honors and celebrates the diversity of religious beliefs and
practices, creating a welcoming space where individuals from all backgrounds feel valued and respected.
• Serves as a liaison with the Methodist church leadership while maintaining open and respectful
relationships with representatives from other faith communities fostering collaboration and partnership
in pursuit of shared goals.
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Revenue Generation and Community Relations
• Acts as the primary representative and ambassador of the organization, effectively communicating its
mission, values, and impact to stakeholders, including donors, partners, volunteers, and the broader
community.
• Stewards relationships with current philanthropic partners while also identifying and cultivating
potential opportunities with other major donors.
• Grows fundraising efforts and overall dollars by directing development efforts, setting, and achieving
financial goals, and personally soliciting gifts.
• Oversees brand strategy; ensures messaging is cohesive and impactful.
• Represents the organization and its brand messaging to the public, the private sector, foundations, and
government leaders. Is accessible to and cooperative with the media.
• Promotes awareness of poverty and its related issues throughout the community through presentations
and involvement at community events.
• Facilitates partnerships among groups outside of the organization that have a vested commitment to
poverty and socioeconomic mobility.
Organizational Architecture and Advancement
• Collaborates with senior leadership to translate strategic objectives into actionable plans, ensuring
alignment with the organization’s mission, vision, and values.
• Develops and implements organizational structures, processes, and systems that support the strategic
plan, fostering efficiency, effectiveness, and accountability across all levels.
• Facilitates cross-functional alignment by engaging stakeholders from various departments and levels of
the organization in the strategic planning and implementation process.
• Monitors and evaluates progress towards strategic goals, identifying opportunities for refinement and
realignment as needed to ensure continuous improvement and relevance.
• Assesses the effectiveness of organizational programs through measurable, objective, and quantitative
evidence. Shares data with appropriate stakeholders.
• Leads change management efforts to embed strategic priorities into the organizational culture, driving
buy-in and commitment from staff at all levels.
• Provides guidance and support to departmental leaders in aligning their goals and initiatives with the
overarching strategic plan, fostering a cohesive and integrated approach to organizational development.
Communicates the strategic direction and priorities of the organization effectively to internal and
external stakeholders, ensuring clarity and alignment of purpose.
• Fosters a culture of innovation and adaptability, encouraging experimentation and learning to drive
ongoing alignment with the strategic plan in a dynamic environment.
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KNOWLEDGE, SKILLS, AND ABILITIES
The ideal candidate for the role of Executive Director will have a track record of success in strategic planning,
fundraising, organizational management, and program development within the non-profit sector. We seek an
individual with extensive experience in non-profit management and a strong understanding of financial
principles. The Executive Director will assume overall responsibility for NHCO's staff, programs, budget, and the
fulfillment of its mission.
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\nPreference will be given to candidates with knowledge of poverty issues and/or experience in promoting food
equity. All applicants should possess exceptional non-profit management skills, demonstrated leadership
abilities, expertise in relationship management, and a proven track record in resource development.
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\nAdditionally, candidates should exhibit a combination of the following skills and attributes:
• Educational background that supports the needs of the position.
• Past success working collaboratively with partners, including, but not limited to, corporate and business
leaders, philanthropic leaders, like-minded organizational partners, and a Board of Directors.
• A successful track record with fundraising from diverse sources.
• Knowledge of how marketing, communications, and public relations can further fundraising efforts, and
a track record of thought leadership for using these tools to improve and optimize these efforts.
• Working style that is transparent, encouraging, and collaborative.
• Experience and confidence with public speaking before a wide range of professionals and community
audiences.
• Advanced strategy and planning skills; demonstrated success with program development.
• Analyze and interpret financial statements, including income statement, balance sheets, and cash flow
statements, to provide insights into the organization’s financial health and performance.
• Utilize financial data to inform strategic decision-making, providing recommendations to the Board of
Directors to optimize financial resources and mitigate risks.
• Serve as a financial advisor to the Board of Directors, presenting financial reports and analysis in a clear
and comprehensive manner, and providing guidance on financial matters to support informed decision
making.
• Lead the development of the annual budget in collaboration with departmenta...