Summary

About the Position: This position is located at the Naval Medical Center, Camp Lejeune, NC, within the Directorate of Surgery, Pain Managment Department.

This is a Direct Hire Solicitation

Recruitment and Relocation incentive may be authorized

Advanced Leave may be authorized

Learn more about this agency

Help

Overview

* Accepting applications

* Open & closing dates

05/14/2024 to 05/20/2024

* Salary

$39,576 - $51,446 per year

* Pay scale & grade

GS 5

* Help

Location

1 vacancy in the following location:

* Camp Lejeune, NC

* Remote job

* Telework eligible

* Travel Required

Not required

* Relocation expenses reimbursed

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

None

* Job family (Series)

0679 Medical Support Assistance

* Supervisory status

* Security clearance

Secret

* Drug test

* Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

* Trust determination process

Suitability/Fitness

* Announcement number

HSJT240210901831HW

* Control number

790832900

Help

This job is open to

* The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Help

Duties

* Receive consultations and appointment requests from multiple clinical sites, as well as the TRICARE system.

* Provide education and assistance to patients and visitors throughout the facility.

* Maintain schedules of patients and providers in the department.

* Route referrals and other correspondence to the proper source.

* Generate reports to support process improvement in the clinic.

* Manage patient records to ensure accuracy.

Help

Requirements

Conditions of Employment

* Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

* This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.

* This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes utilizing automated healthcare systems to schedule patient and provider appointments; utilizing office automation software to enter or retrieve data, prepare correspondence or create reports; assisting with patient record management within a medical treatment facility or clinic; and receiving visitors telephonically and/or in person to determine nature of call/visit. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Additional information

* Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.

* You will be required to provide proof of U.S. Citizenship.

* One year trial/probationary period may be required.

* Direct Deposit of Pay is required.

* Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.

* Recruitment or relocation incentives MAY be authorized for highly qualified candidates.

* Multiple positions may be filled from this announcement.

* Salary includes applicable locality pay or Local Market Supplement.

* If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.

* Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

* Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

Veterans and Military Spouses will be considered along with all other candidates.

* Benefits

Help

Review our benefits

* Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment. A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.

As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume:

* Your resume may be submitted in any format and must support the specialized experience described in this announcement.

* If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

* For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.

* For additional information see: What to include in your resume.

2. Other supporting documents:

* Cover Letter, optional

* Most recent Performance Appraisal, if applicable

* This position has an individual occupational requirement and/or allows for substitution of education for experience. If you meet this requirement based on education you MUST submit a copy of your transcript with your application package or you will be rated ineligible. See: Transcripts and Licenses.

NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

* How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on 05/20/2024to receive consideration.

* To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (

* Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

* After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

* You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

* It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

* Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

To verify the status of your application, log into your USAJOBS account ( all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:

Agency contact information

Army Applicant Help Desk

Website

Address

JT-DHA-DD83DX DHA NC COAST MKT-LEJEUNE

DO NOT MAIL

Camp Lejeune, NC 28547

Learn more about this agency

Next steps

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

* Fair and Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Equal Employment Opportunity (EEO) Policy

* Criminal history inquiries

* Reasonable accommodation policy

* Financial suitability

* Selective Service

* New employee probationary period

* Signature and false statements

* Privacy Act

* Social security number request

Help

Required Documents

1. Your resume:

* Your resume may be submitted in any format and must support the specialized experience described in this announcement.

* For additional information see: What to include in your resume.

2. Other supporting documents:

* Cover Letter, optional

* Most recent Performance Appraisal, if applicable

If you are relying on your education to meet qualification requirements:

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

How to Apply

To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on 05/20/2024to receive consideration.

* After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.

* Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center.

Agency contact information

Army Applicant Help Desk

Website

Address

JT-DHA-DD83DX DHA NC COAST MKT-LEJEUNE

DO NOT MAIL

Camp Lejeune, NC 28547

Learn more about this agency

Next steps

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

* Equal Employment Opportunity (EEO) Policy

* Reasonable accommodation policy

* Criminal history inquiries

* Financial suitability

* Selective Service

* New employee probationary period

* Signature and false statements

* Privacy Act

* Social security number request

* Email

* Facebook

* LinkedIn

* Twitter

Help

Overview

* Accepting applications

* Open & closing dates

05/14/2024 to 05/20/2024

* Salary

$39,576 - $51,446 per year

* Pay scale & grade

GS 5

* Location

1 vacancy in the following location:

* Camp Lejeune, NC

* Remote job

* Telework eligible

* Travel Required

Not required

* Relocation expenses reimbursed

* Appointment type

Permanent

* Work schedule

Full-time

* Service

Competitive

* Promotion potential

None

* Job family (Series)

0679 Medical Support Assistance

* Supervisory status

* Security clearance

Secret

* Drug test

* Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

* Trust determination process

Suitability/Fitness

* Announcement number

HSJT240210901831HW

* Control number

790832900

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.