Job Description

At Dunkin, we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests. When you join Dunkin, you become part of a family that supports your career development, fosters a culture of inclusivity, and fuels your passion for making each day better with a smile and a cup of our world-famous coffee.

Are you a highly skilled and motivated individual with a passion for the food and beverage industry? Do you thrive in a fast-paced and dynamic environment? If so, we have an immediate opportunity for you to join our team as a General Manager at Dunkin'!

DB Florida

Management traces its roots back to March of 2017 when it made its bold entry

into the central Florida market. Founded with a vision to revolutionize the QSR

industry with its focus on the Dunkin' brand, DB Florida Management swiftly

gained traction, establishing its presence with a commitment to excellence and

innovation.

In its inaugural year, DB Florida Management embarked on a journey of growth and

expansion, setting the stage for its remarkable trajectory. Despite the

competitive market environment, the company's strategic approach and dedication

to customer satisfaction propelled it forward, enabling it to double in size

within a short span of time.

With an unwavering focus on providing unparalleled service and fostering strong

relationships with staff and customer base, DB Florida Management quickly

solidified its position as a trusted leader in the industry. The company's

relentless pursuit of excellence, coupled with its adaptability to changing

market dynamics, has been instrumental in its success.

Over the years, DB Florida Management has continued to evolve and innovate, staying

ahead of the curve to meet the evolving needs of its expanding customer base.

Today, boasting 18 locations across central Florida, DB Florida Management

stands as a testament to its commitment to growth, sustainability, and

delivering exceptional value to its clients.

As DB Florida Management looks towards the future, it remains steadfast in its mission to redefine

standards of excellence in management services. With a rich history of

achievements and a strong foundation built on integrity, professionalism, and

innovation, DB Florida Management is poised to continue its journey of success

and make a lasting impact in the central Florida market and beyond

Responsibilities:
Hire, train, and develop employees
Communicate job expectations to the team
Plan, monitor, appraise, and review job performance
Provide coaching and feedback; discipline when appropriate
Create and maintain a guest-first culture
Ensure appropriate staffing levels for exceptional guest service
Maintain a safe, secure, and healthy environment
Ensure brand standards and systems are executed
Control costs to maximize profitability
Execute marketing promotions and new product roll-outs
Set sales goals and track results

Skills and Qualifications:

Fluent in English
Math and financial management
Restaurant, retail, or supervisory experience
At least 18 years of age (where applicable)
High School diploma or equivalent

Competencies:

Great Focus:

Understands and exceeds guest expectations
Develops and maintains guest relationships
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction
Resolves guest concerns

Passion for:

Sets and maintains high standards for self and others
Consistently meets or exceeds goals
Contributes to the overall team performance
Sets and prioritizes important goals
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from others

Problem Solving and Decision Making:

Identifies and resolves issues and problems
Uses information to make decisions and solve problems
Identifies root cause of problems and implements solutions
Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with the team
Operates with integrity and treats others with respect
Encourages collaboration
Leads others and negotiates effectively

Building Effective Teams:

Identifies and communicates team goals
Monitors progress and holds others accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths and accomplishments
Listens to others and seeks mutual understanding

Conflict Management:

Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts and consistency
Escalates issues as appropriate

Developing Direct Reports and Others:

Works collaboratively with employees to create development plans
Regularly discusses progress, reviews performance, and adjusts plans
Provides challenging assignments for development
Uses coaching and feedback to improve performance
Identifies training needs and supports development opportunities

Business and Financial Acumen:

Understands guest and competition
Approaches situations with innovation
Has a working knowledge of profit and loss
Understands and manages key performance measures