**Sales Consultant**

**Job Type:** Full Time

**Location:** Oklahoma City, OK, USA

The Sales Consultant is accountable for assisting families in making cemetery arrangements & funeral services through the selection and purchase of cemetery property, funeral options, merchandise, and services on at-need or pre-need basis, ensuring the expectations of client families and their guests are exceeded.

* Meets with client families on a pre-need/at-need basis to ensure that they are presented with all options pertaining to interment, cemetery property, and related merchandise and services.

* Establishes a professional relationship with client families to ensure that all needs are being met.

* Represents the company in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.

* Provides tours and guides families that visit the cemetery to lot locations.

* Attends services and visitations for client families whenever possible to foster relationships, ensures excellent service, and develops potential referrals.

* Completes required paperwork, insures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

* Is responsible for adhering to pricing structures, completing all paperwork accurately and timely, and for submitting all contracts, required documents, and payments to the business office within required deadlines.

* Develops new prospects and community-based contacts.

* Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

* Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

* Actively participates in all required location and company training initiatives.

* Reports all progress to the Sales Manager (or Unit Leader) as directed, completing and submitting all required reports in a timely manner.

* Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals.

* Consistently meets or exceeds company standards in revenue generation in order to maintain employment and benefits eligibility status.

* Complies with all company procedures for customer service when dealing with families, handling complaints, completing post-interment service activities, and performing other duties necessary to ensure quality service levels.

* Protects confidentiality of company and client family information, including sales and marketing programs and materials, names and addresses of client families and employees, and other related information.

* Identifies and remedies all hazards at location and on grounds.

* Performs other duties as assigned.

Requirements

* High school diploma or equivalent.

* College degree or some college preferred.

* Proven track record of success in inside sales production strongly preferred.

* May require the possession (or ability to obtain) an insurance license as required by applicable law.

* Valid state-issued drivers license in good standing and acceptable driving record.

* Basic overall computer proficiency.

* Ability to read and interpret company policies, procedures, contracts, insurance documents, and pricing structures or lists.

* Ability to effectively present information to client families, co-workers, and leadership.

* Ability to effectively work and develop sales leads and referrals from recognized sources and approved methods.

* Ability to compute discount, interest, profit, and loss; commission, markup, and selling price; and ability to calculate surfaces.

* Ability to effectively utilize all sales training and techniques to fulfill production requirements.

* Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional, friendly, and courteous manner.

**Job Type:** Full-time

**Benefits:**

* 401(k)

* 401(k) matching

* Dental insurance

* Health insurance

* Life insurance

* Vision insurance

**Supplemental Pay:**

* Bonus pay

* Commission pay

**Education:**

* Bachelors (Preferred)

**Experience:**

* Sales Experience: 2 years (Required)

**License/Certification:**

* Drivers License (Preferred)

**Work Location:**

* One location

**Work Remotely:**

* No

**Location**

Oklahoma City, OK, USA