Claims Intake Specialist

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Claims Intake Specialist

Salary

$33,827.25 Annually

Location

Jacksonville, FL

Job Type

Civil Service

Job Number

2024-05710

Department

FINANCE AND ADMINISTRATION

Opening Date

04/17/2024

Closing Date

4/24/2024 11:59 PM Eastern

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+ Benefits

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Job Description

Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Risk Management Division is actively seeking a Claims Intake Specialist.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

This is administrative and customer service work in the coordinating and handling of insurance claims to determine type, cause, and severity in accordance with established rules and procedures. Work requires knowledge of techniques, methods, and procedures used in the handling of insurance claims which involves the use of specialized skills, which is acquired through a combination of training and considerable on the job experience. This position will evaluate the claims as to type, cause and severity and will schedule and distribute them to the proper adjusters. Contacts with applicants require basic courtesy, tact, and effectiveness in dealing with others, including contacts to request or provide information, ask questions, or obtain clarification. The administrative work is semi-routine in that tasks are covered by procedures or precedents, but some latitude is permitted to consider the most appropriate method, technique, or procedure to follow. The work involves similar situations and generally requires only the choice of the correct procedure. Work is performed in an office environment. Operates standard office equipment such as personal computers. The physical demands consist mainly of moving from one work location to another, sitting, or standing at a work-station for extended periods of time, and, dependent upon assigned work location, may be required to lift objects weighing up to 15 pounds. The work is performed under general supervision where the work assignments are subject to instructions and established work routines, and the worker is given latitude to rearrange the sequence based on changing work situations, or workflow. Overall, the work is reviewed in terms of timeliness, compatibility with other work projects, and effectiveness in meeting requirements or expected results.

Examples of Work

+ Responds to inquiries and complaints from the general public, some of which can be complex and sensitive in nature.

+ Evaluates incoming claims as to type and severity where accuracy is imperative.

+ Logs incoming claims into database.

+ Assigns claims to appropriate adjuster based on adjusters workload.

+ Verifies accuracy of financial claim reports and checks from treasury for liability settlements and expenses; digitally converts checks for storage.

+ Serves as a first-line contact person for incoming visitors and provides applicable information.

+ Processes settlement documentation for authorization through General Counsel, CFO, City Council Finance Chair and Mayor.

+ Opens and assesses Care Reports.

+ Files liability claims.

+ Assists Division Claims Manager and Risk Manager with administrative work as needed.

+ Demonstrates proficiency in the City of Jacksonvilles competencies.

+ Performs related work as required.

Knowledge, Skills and Abilities

+ Knowledge of techniques, methods, and procedures used in an office setting.

+ Knowledge of personal computers and spreadsheet applications.

+ Knowledge of insurance claim and other related software applications.

+ Skill in multi-tasking.

+ Ability to evaluate insurance claims

+ Ability to read, prepare, comprehend, and analyze complex documents and reports.

+ Ability to read, comprehend, and apply job-related rules, policies, and procedures.

+ Ability to conduct effective communications with internal and external contacts.

+ Ability to provide excellent customer service skills.

+ Ability to operate standard office equipment including personal computer using word processing, spreadsheet, database and other related software, peripheral and electronic devices, copiers, scanners, fax machines, and calculators.

Open Requirements/Supplemental Information

OPEN REQUIREMENTS: One year of education and/or experience in customer service or office administration.

OTHER REQUIREMENTS: The probationary period for this classification is six months.

LICENSING/CERTIFICATION/REGISTRATION: Florida Workers Compensation Adjuster License (WC) or all lines claims adjuster (General Liability) must be obtained during the six-month probationary period and must be maintained during employment in this class.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the schools name, classes taken, grades received, type of degree, and date degree was conferred.

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Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veterans preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

+ Yes

+ No

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

+ Yes

+ No

The budgeted annual salary for this position is $33,827.25. This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

+ Yes

+ No

Do you have one (1) year of education and/or experience in customer service or office administration?

+ Yes

+ No

If you answered "yes" to question #4, indicate the organization(s) you worked for where you gained this experience.

If you answered "yes" to question #4, provide a detailed description (at least 3-4 complete sentences) of your experience.

Do you understand you will need the Florida's Workers Compensation Adjuster License (WC) OR the All Lines Claims Adjuster (General Liability) within the six (6) month probationary period AND must be maintained during employment in the class?

+ Yes

+ No

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at

+ Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

+ No, I am not claiming veterans preference and this does not apply to me.

Required Question

Agency

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

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