Search Results: 714 vacancies
...Apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction; Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar; Build and maintain relationships with repeat consumers...Hiring Fast...
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...and project tracking; Act as a backup resource during executive assistants' out-of-office periods; Develop skills and capabilities to transition into an EA role in the future; Maintain discretion and security awareness in handling sensitive information...Hiring Fast...
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...questions regarding Sundays' dog food, dog nutrition, and the company; Proactively report issues and ideas to CX management and cross... ...master tools and interfaces such as the company's CX CRM tool, order management system, and internal Knowledge Base...Hiring Fast...
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Sunday
...$20-hr / Unlimited PTO / Health, dental & vision / 401k match / Home office allowance / Weekday & Weekend availability - As a Customer... ...inquiries with precision and efficiency; Offer comprehensive technical assistance to both Web and Mobile app users...Hiring Fast...
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...outbound calls; Educate members and providers on benefits and navigation of Centivo site, tools, and applications; Document all interactions and ensure proper processes/procedures are followed and follow up action is taken; De-escalate calls when necessary...Hiring Fast...
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...unresolved customer issues to the Customer Experience Manager or the appropriate department(s) for further investigation and the best possible resolution; Maintain accurate customer records by updating account information and documenting interactions in Zendesk...Hiring Fast...
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...related to their learning experience on the online learning platform; Work through the hundreds of weekly cases and address participant... ..., and flag issues as they occur; Promptly escalate more complex problems to appropriate internal team members...Hiring Fast...
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...issues via email or phone in a timely fashion and within SLAs; Work with internal and 3rd party manufacturers on order issues; Tag and... ...documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, and more...Hiring Fast...
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...understand where it should be escalated; Perform minor maintenance and correction tasks within the Reconstruct platform; Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues; Update technical documentation as appropriate...Hiring Fast...
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...issues, providing clear solutions to customers; Engage in proactive customer outreach initiatives to minimize recurring issues; Communicate effectively with internal teams and customers; Escalate ambiguous issues to the appropriate teams for resolution...Hiring Fast...
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...to best use the product to achieve customer outcomes; Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction; Accurately and efficiently complete application review tasks for clients...Hiring Fast...
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...maintain documents, files, and records and handle office supplies inventory and place orders when necessary; Prepare and edit documents, reports, presentations, and other materials using Microsoft Office Suite (Word, Excel, PowerPoint) or other software tools...Hiring Fast...
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...activities and operations to secure efficiency and compliance with company policies; Answer and direct phone calls, and take and relay... ...supplies and maintain proper stock levels; Write and distribute email, correspondence memos, letters, faxes, and forms...Hiring Fast...
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...procedural guidelines; Perform electronic indexing if necessary; Scan processed documents, verifying quality and content; Box scanned documents for storage and safekeeping; Complete tasks in accordance with client guidelines and in a quick and efficient manner...Hiring Fast...
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...appropriately; Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required); Trouble-shoot and problem solve situations that may be outside standard procedures; Become a knowledge expert...Hiring Fast...
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...their goals, directing them to best practices and answering product questions; Prioritize and manage your backlog of tickets, and stay on top of responsibilities; Manage support documentation; Gather product feedback and share it with the engineering team...Hiring Fast...
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...S. / Up to $17 per hour / Medical, Dental & Vision / 401k with company match / PTO - As a Call Center Rep you'll: Provide customer service... ...emotional conversations in a calm and peaceful manner; Meet all productivity, quality, and performance standards...Hiring Fast...
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...service by addressing inquiries, resolving complaints and guiding customers through solutions; Maintain a thorough understanding of products, services and policies to effectively assist customers; Accurately document customer interactions and transactions...Hiring Fast...
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...prior to their release; Provide customers with status updates, and follow up on backorders; Use CRM to track and process all customer questions and issues until they're solved; Use project management tools to stay organized and collaborate with coworkers...Hiring Fast...
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...loyal users; Collaborate cross-functionally to drive resolution of customer issues; Become a subject matter expert on listed products and provide technical support such as basic troubleshooting as needed; Update orders with exceptions in proprietary system...Hiring Fast...
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