Job Details

Level
Experienced

Job Location
NV - Las Vegas, NV

Position Type
Full Time

Education Level
High School

Travel Percentage
None

Job Shift
Day

Job Category
Sales

Description

Summary Shows and leases apartments, condominiums, homes, or storage units to prospective tenants by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Complete guest cards thoroughly and report all walk in and phone traffic
Interviews prospective tenants and records information to ascertain needs and qualifications by completing guest cards for all visitors.
Enters guest cards into system on a daily basis.
Accompanies prospects to tour model apartments and discusses size and layout of rooms, describes available facilities and property amenities such as swimming pool and saunas, location of shopping centers, services available, and terms of lease. Know prices, specials, floor plans, and locations.
Take the most scenic route when escorting prospective residents to the model or target units and review property amenities with prospective residents.
Ask questions to assist prospect in finding a new home.
Become Familiar with Stout Management Company sister communities, referring the prospect when unable to assist them at your property
Qualify prospect needs on guest cards in compliance with Fair Housing Laws and Stout Management Company non discriminatory leasing policy
Completes lease form or agreement and collects rental deposit.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Treat every resident, prospect and coworker in compliance to the Fair Housing Laws
Verify prospect application and ensure that application is processed within 24 hours and submitted to the Property Manager for approval and signatures.
Prepare move-in lease and documents for manager approval prior to move in by following "file checklist guidelines".
Explain rental fees, policies and procedures.
Walk the apartment with new move-in resident at the time of move in
Writing work orders and assisting prospects with property move in and information.
Take work orders, report complaints to manager and follow up
Process lease renewal letters
Prepare lease renewal documents and follow up
Inspects condition of premises daily and reports to manager for necessary maintenance.
Compiles listings of available rental property.
Composes newspaper advertisements, internet and magazine ads.
Study and complete competitors market survey reports weekly and monthly.
Open and close model and target units ensuring they are presentable and ready to show each day.
Inspect models to make sure they are clean, report any needed maintenance repairs.
Review property process, specials, availability and occupancy daily.
Touch up cleaning when needed in office, clubhouse, bathrooms and models.
Pick up trash, sweep floors, vacuum and clean glass.
Answer phones assisting resident complaints
Courteous, professional and friendly at all times.
Stand and greet each prospect in a friendly professional manner according to Stout Management Company's policy and procedures.
Close each prospect to rent a unit
Report any theft, vandalism, trip hazards or resident complaints to manager
Collect rent, holding fees, utility payments and laundry income and document payments as introduced by manager
Dress professional and clean in business attire following Stout Management Company's dress code policy.
Maintain a neat office and work environment
Know the community and product
Handle resident service calls, prospect inquiry calls, and follow up calls on prospective residents.
Review all advertising and have complete knowledge of all rates, incentives, and concessions at your community as well as at competitive communities.
Assist the Property manager with rent collections, lease renewals ad service request follow up.
Maintain strict confidentiality of all Stout Management Company and resident matters.
Prepares all move-in packets and coordinates the move-in with the new resident.
Facilitates and monitors the use of the clubroom, as approved by the manager.
Ensures that all models and "market ready" vacant are in perfect condition and smell fresh
Walks the property once a day to ensure the property's "curb appeal"
Adheres to the policies and procedures manual
The manager has the primary authority to determine the exact day-to-day duties of the leasing Consultant. This determination will take into consideration the leasing Consultants skills, experience, and career goals, and how they best fit into the operational needs of the property.
Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, or for purchase or rental.
Recommend and provide advice on a wide variety of products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Responsibilities include locating and qualifying prospective residents, assisting current residents, lease renewals, and rent collection.
Determine the needs of a potential resident
The ability to schedule appointments and follow up on inquiries
Organizational abilities
Follow up skills
Attention to the little details.
This job description in no way states or implies that these are the only duties to be performed by this employee, Employee will be requested to follow any additional instructions and should be prepared to perform any other duties requested by the Property Manager.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Design - Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Contributes to profits and revenue.

Diversity - Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Strategic Thinking - Develops strategies to achieve organizational goals; Analyzes market and competition; Identifies external threats and opportunities.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Generates suggestions for improving work.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school education; or up to one month related experience or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of basic computer skills; Internet software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations

Fair Housing Certification

Other Skills and Abilities

Ability to speak fluent Spanish if required at Property

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.