Customer insights manager jobs in Philippines

 ...Position Overview The Customer Care Representative provides a meaningful, omnichannel experience to Insight Customers when they dial into the Insight Toll-Free number. This individual will answer the phone, make connections, answer questions, solve problems, and get... 

 ...thinking organization, apply now. We are currently seeking a Customer Care Voice Associate to join our team in Queon CIty, Quezon (...  ...industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration... 

 ...Position Overview The Client Operations Manager will be responsible for ensuring daily...  ...improvement What you’ll do at Insight •    Lead a team of Client Operations...  ...ability, forecasting, feedback, customer service, efficiency and productivity) and... 

Position's General Duties and Tasks In these roles you will be responsible for: Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc. Create written...

 ...POSITION OVERVIEW The Client Success Manager is a key liaison between the Client and the Services teams within Insight including leading regular interactions with clients...  ...and work with the Account team to drive customer satisfaction. • Ensures Client insights are... 

 ...roles you will be responsible for: • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal...  ...and processes performed by the team. • Collaborating with management or other team members as appropriate to proactively address... 

 ...Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others. We're looking for a Bilingual Chinese - English Non-Voice Customer Support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels.... 

 ...Responsible of designing QA strategy along with SOM/OM and Account Managers (remedial plan) ○ Defines standards and establish clearly...  ...Sigma Green Belt QA Tools and processes Data Analytics Customer Experience Other Skills and Experiences (Min) At least 2... 

 ...established by the following three principles: Our Mission Statement Mission Leader role definition. STRIDES values 2. Manage operational information of the business areas Works with the business teams, leveraging technology when necessary. Assists the... 

 ...administration, and break/fix support of client’s managed appliance. You will be working with a...  ...and systems. What you’ll do at Insight ~ Monitoring and administration of...  ...to phone calls, chats or self-service customer touchpoints and assist clients for any issues... 

 ...support the efficiency, profitability, and expense management for the Client Operations team. What you’ll do at Insight Proactively identify, analyze, and...  ...with the ECommerce and RPA teams to onboard customers to automation processes. Represent client operations... 

 ...Citrix Engineer will be responsible for managing and maintaining our Citrix infrastructure...  ...The Citrix Server Engineer will utilize Insight’s Support Services tools to deliver this...  ...and issue resolution in a multi-customer Managed Services Environment, with 24x7x... 

 ...of the business. What you’ll do at Insight Events Associate for GFS Team will...  ...providing a point of communication with the customer in terms of infrastructure health and a...  ...and effectiveness of the incident management process Process Critical High Priority... 

 ...Overview As a network engineer within Insight’s CDCT division, your primary role will...  ...Network Engineer on diverse and challenging customer projects. You will be responsible for the...  ...What you’ll do at Insight Manage, monitor, and troubleshoot WAN and LAN connections... 

 ...cards, and more.   What you will do at Insight Designing various marketing collateral...  ...documents, case studies, etc.  Create custom graphics for slides, web, and email...  ...communication skills Able to successfully manage multiple priorities Proven ability to... 

 ...disputes/issues. What you’ll do at Insight The Sr. Commission Analyst role will...  ...and services, we help clients successfully manage their IT today while transforming for...  ...Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year ~ Ranked... 

 ...business accounting and analysis and reports to the Manager, Accounting What you’ll do at Insight Prepare and document journal entries and related...  ...20 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year ~ Ranked #7 on the... 

 ...will be provided. What you will do at Insight: Gain an understanding of Microsoft...  ...of new clients into Insight’s system Manage client contract document library Provide...  ...Experience in the software industry Customer service or sales background The position... 

 ...within a defined geography, ensuring that Insight EMEA purchases the right products and...  ...and updated where applicable Backlog management; ensuring all PO’s are placed on the day...  ...U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year ~ Ranked... 

 ...Client Operations Specialist will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or...  ...and product information What you’ll do at Insight  •    The Client Operations Specialist will be responsible... 

 ...spectrum of industries. What you’ll do at Insight Execute task processes as...  ...minimum of 1-2 years NOC monitoring, events management or technical support experience...  ...respond to questions from groups of managers, customers, other employees a must Able to thrive... 

 ...direction of the Technical Support Escalation Manager to focus on our elite clients, and...  ...client satisfaction. What you’ll do at Insight Work under the direction of the...  ...Technical Support Escalation Manager to improve customer experience with our Technical Support... 

 ...and external clients and will be tasked with managing multiple priorities under tight deadlines. What you’ll do at Insight Assist in the execution of HR programs,...  ...and must be able to deliver excellent customer service ~ Proven ability to communicate effectively... 

 ...accounting teams by providing outstanding customer services through the following tasks....  ...functional environment Lite project management to ensure projects are moving forward...  ...required and what it would be like to work at Insight. For a comprehensive list of physical... 

 ...day-to-day administration and Incident management of our clients’ server infrastructure and...  ...as they are reported by our clients or Insight’s monitoring solution.  The Server Engineer...  ...and issue resolution in a multi-customer Managed Services Environment, with 24x7x... 

 ...Client Operations Specialist – Hybrid Insight is currently hiring full-time Client...  ...values at the core of Insight? Bring your customer service experience to a Fortune 500...  ...Specialist, you’ll be at the forefront of managing sales processes for our team of account... 

 ...Function Position Overview The Partner Associate will be responsible for supporting the Partner Manager who is managing and developing the relationship between Insight and its strategic partners. The Partner Associate will help execute marketing plans that will drive... 

 ...processes and procedures. What you’ll do at Insight Monitor network security events received from customer's monitored servers, and then take appropriate...  ...assessment, threat modeling, and vulnerability management Interpret and apply security policies and... 

 ...team by conducting quality monitoring of the interactions between technical teammates and customers to evaluate and improve operational performance. What you'll do at Insight Review a subset of technical teammates Omnichannel interactions (calls, chat, tickets... 

 ...responsibilities of an FSR 2. Incumbents will serve as the primary point of contact between client and Insight finance department.  This position will report to the Manager Financial Services.  What you’ll do at Insight Manage an assigned portfolio of client AR....