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$80k - $100k
...chain with technology — and we're just getting started. The Role We are looking for a Customer Success Manager to join our growing CX team as our first dedicated retention hire — supporting the Phase 1 launch of this function with a dedicated portfolio of roughly 25...Suggested- ...Proven experience configuring and supporting Kore.ai or comparable conversational AI / virtual agent platforms such as Google Dialogflow CX, Amazon Lex V2, or Cognigy. Hands-on experience supporting Five9 or similar cloud contact center platforms. Strong experience with...SuggestedContract workWork at officeImmediate startRemote work
- ...Overview: We are launching a critical initiative to design, scale, and safeguard our next-generation, LLM-powered customer experience (CX) ecosystem. We are seeking a high-caliber Principal AI & Security Architect to pioneer the deployment of production-grade...SuggestedContract work
- ...Requirements (Must-Haves): Genesys Expertise: Hands-on experience with Genesys On-Premises (Engage/PureConnect) and/or Genesys Cloud CX (routing, IVR/Architect flows, upgrades, and platform health). Observability Stack: Strong experience designing and implementing...SuggestedContract workWork at officeRemote work3 days per week
- ...clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies...SuggestedFull timeWork at officeRemote work3 days per week
- ...Change Management Strategic Planning Budget & Resource Management Agile Project Delivery Customer Experience (CX) Success Profile The successful candidate is a collaborative leader with deep contact center expertise who can influence senior stakeholders...SuggestedRemote work
- ...communication skills. PREFERRED: Experience with Qualtrics, VoC, or survey-based programs. Background in digital product delivery, CRM, CX analytics, or marketing technology platforms. Familiarity with AWS services and ETL/data pipeline concepts. Experience with API-based...SuggestedContract work
- ...clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies...SuggestedFull time
- ...enablement Create dashboards, scorecards, and self-service analytics for stakeholders across product, subscriptions, sales, finance, CX, and operations. Work with data teams to improve data quality, metric definitions, and access to curated subscription and telemetry...Suggested
- ...center functionalities. Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing...SuggestedWork experience placementLocal areaImmediate start
- ...Overview: We are launching a critical initiative to design, scale, and safeguard our next-generation, LLM-powered customer experience (CX) ecosystem. We are seeking a high-caliber Principal AI & Security Architect to pioneer the deployment of production-grade...SuggestedContract workLocal area
- ...with hands-on experience in building enterprise-grade Conversational AI and Contact Center AI solutions using Google Dialogflow CX and Google Cloud Platform (GCP) . The ideal candidate will have strong expertise in Dialogflow CX, Python-based webhooks, API integrations...Suggested
- ...migrations and upgrades across hospital sites - Design and deploy campus and access-layer switching infrastructure (Meraki MS, Aruba CX) including VLAN design, spanning tree, and port security - Deploy and optimize enterprise wireless environments using Cisco Meraki and...SuggestedContract workRemote work
- ...Refinement Customer Experience Customer Portal Self-Service Platforms Digital Transformation Customer Experience (CX) User Experience (UX) Technical Knowledge REST APIs API Integration Data Integration Web Applications...SuggestedWork at office
- ...3, and REST APIs. Integrate VBCS applications with Oracle Fusion Cloud modules including Financials, HCM, SCM, Procurement, and CX. Develop and consume REST and SOAP web services for seamless integration with Oracle Cloud applications. Collaborate with business...SuggestedPermanent employmentContract workRemote work
- ...SharePoint) and third-party APIs to enhance functionality. Ability to develop AI Conversation agents using Google tools such as CX Agent Studio, Google Conversational Agents, Google Dialogflow CX, and(/or) Google CCAI Services. Experience in creating Enterprise...Work at officeRemote work
- ...Management, SoX checks. • Drives Customer Excellence through adoption of Salesforce and development of Customer interfacing portals (CX, CE tools) • Frequently reports on main KPI’s in the region • Recruits, Inspires, coaches and gives feedback to the Sales...Contract workWork at officeRemote workFlexible hours
- ...strong experience in Agentic AI, Conversational AI, Microsoft Foundry, Microsoft Copilot Studio, Azure AI Services, Google Dialogflow CX, Google CCAI Services, Power Platform, and SharePoint Online . This role focuses on building intelligent conversational agents,...Contract workRemote work
- ...will create new career growth opportunities for FRFS staff. About the Opportunity: FRFS is looking for a dynamic Customer Experience (CX) Strategist to join a new team focused on unifying the organization around a vision and plan for improving the end-to-end experience...Full timeTemporary workPart timeVisa sponsorshipFlexible hoursShift work
- ...center functionalities. Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing...Work experience placementLocal areaImmediate start
- ...Engineering Team Lead – CX/CCaaS Platform Build It. Scale It. Lead by Example. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions of conversations every day through Unified Communications (UCaaS)...Full timeTemporary workRemote workWorldwideFlexible hours
$121k - $201k
...AI-first platform" story that resonates with technical buyers (AI Architects, CTOs, Platform teams) as well as business buyers (CMOs, CX leaders, VoC leaders) Ensure AI messaging is consistent across all Sprinklr touchpoints - website, sales decks, thought leadership,...Full timeLocal areaImmediate startRemote workWorldwideFlexible hoursShift work- ...Specialists, Remy at(***) ***-**** or Hema at (***) ***-**** Title: Senior Manager, Omnichannel Marketing and Customer Experience (CX), (Part-Time) - Remote Location: Chicago, IL (Remote) Duration: 5 Months Schedule: Part-Time. About 20 hours per week...Part timeRemote work
$129.3k - $258.7k
...evolve the enterprise Customer Experience Index (CEI), including methodology, governance, and reportingDrive adoption of standardized CX metrics and measurement frameworks across business units and channelsEstablish linkage between customer experience performance,...$129.49k - $186.06k
...are the ones that lead. And when brands lead, advantage follows. Go deeper. Be found.OverviewThe Vice President, Customer Experience (CX) leads the development of customer-centered strategy across a portfolio of clients, ensuring every engagement is grounded in...Temporary workFreelanceWork at officeFlexible hours$119.77k - $140.9k
...by accident. They are informed by deep insights, thoughtful strategy, and a relentless focus on the client.We're seeking a Consumer CX Insights Consultant to help shape and elevate the experiences that matter most to our clients. In this highly visible role, you'll combine...Full timeWork experience placementWork at officeLocal areaRemote workFlexible hours3 days per week$184k - $234k
...customer engagement platform, powering relevant and memorable experiences between brands and their customers. We are seeking aDirector, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (...Contract workWork at officeLocal area$105.4k - $124k
...Day One.Job DescriptionAt U.S. Bank, we're committed to creating customer experiences that are simple, seamless, and impactful. As a CX Insights Consultant - Payments, you'll transform customer feedback, behavioral trends, and operational data into actionable insights...Full timeWork at officeLocal areaRemote workFlexible hours3 days per week- This position supports the development and execution of brand and experience strategies that advance, protect, and strengthen the BCBS Brand across the System and in partnership with Plans. Working primarily in Brand Strategy with a secondary contribution to Customer Experience...Full timeShift work
$133.37k - $156.9k
...DescriptionThe Payments landscape continues to evolve, creating new opportunities to better serve customers and strengthen loyalty. As a Senior CX Insights Consultant - Payments, you'll play a critical role in helping U.S. Bank understand customer needs, identify opportunities...Full timeWork at officeLocal areaRemote workFlexible hours3 days per week