Cx jobs in Remote

 ...Zendesk, internal tooling, and Slack-based escalation workflows. Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working,... 

 ...and delivering complex service design solutions across multiple customer and business touchpoints. The Opportunity. As our next CX Strategist, you will build and lead CX strategy across a portfolio of clients with increased complexity and strategic demand–serving... 

About the role We are hiring a Partner Manager to help strengthen and scale partner-delivered operations across our global support ecosystem on the Partner Strategy and Operations team. As our Partner Manager, you will own performance governance for assigned BPO partners...

 ...-channel consistency represent the largest opportunities to accelerate trustworthy resolutions as AI support scales. You'll lead the CX Design practice and manage a team tasked with turning customer and operational insights into scalable journeys and practical service... 

 ...expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. As a CX Operations Analyst , you will own key operational processes related to Partner Services ( SOWs, invoicing, renewal processes, system... 

 ...Retail CX Policy Expert is a remote review track for evaluating AI outputs in policy review workflows. Reviewers grade citation accuracy, statutory reasoning, and policy adherence; flag risk; and document the corrected analysis so the modeling team can train on it. Why... 

 ...Business Intelligence Analyst to own the data layer that makes this work. You will build the pipelines, models, and dashboards that make CX data trustworthy and self-serve, then use that foundation to answer causal questions about what actually moves customer outcomes. The... 

 ...you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The Renewal Account Manager , CX will be accountable for assisting customers, Suite Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations... 

 ...customers actually experience when they need help. Done right, this partnership pushes our bar of support excellence higher. The CX Vendor Manager is the single, fully dedicated owner of that partnership. Agent volume is small to start, so this role needs to flex... 

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light...

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light...

 ...customers' end-to-end journey. You will do this by bringing an AI forward approach to problem solving, leading an AI transformation from a CX lens. This role reports directly to the Head of CX Strategy and will collaborate closely with leaders across the organization. You... 

 ...define the future of work! What this job can offer you ~ This role is a core technical and programme lead position within CX Operations, working alongside CX leadership and cross-functional partners to build the automation and AI capabilities that shape how... 

 ...Quantifying and communicating the ROI customers realize.  The CX Business Value Analyst builds the financial and operational case for the value customers achieve with the product, translating outcomes into ROI models, TCO analyses, and compelling proof points. This role... 

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light...

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light...

 ...and BPO sites, ensuring consistent pacing, content fidelity, and graduation standards Partner cross-functionally with Quality and CX stakeholders to identify operational gaps, synthesize feedback, and drive iterative improvements to training processes aligned with evolving... 

 ...About this role Role Title: Retail CX & Policy Specialist Role Type: Contractor Location: Remote, US or Canada-based. micro1 is engaging Retail CX Policy Experts to contribute to a customer’s project focused on defining ground-truth operational guidelines for... 

 ...and keeping platforms reliable as requirements grow. How this role contributes to the department’s and company’s goals Remote’s CX organization depends on reliable tooling: routing that works, automations that hold up under load, and platforms that specialists can... 

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light...

 ...Voice Actor: CX Agent Voice Cloning (USA) is a remote evaluation track for reviewing voice actor cx agent voice cloning evaluation prompts and responses against AuraOne's quality rubric. Reviewers compare paired outputs, label edge cases, and write the kind of structured... 

 ...Excellent communication and executive presentation skills. Preferred Qualifications Experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms. Experience supporting BPO, outsourcing, or multi-tenant SaaS environments.... 

Job Responsibilities: Identify trends, opportunities, and pain points across Reality Labs' customer support channels using various data sources (customer support operational data, case transcripts, surveys, and other relevant data). Monitor customer feedback to identify...

 ...SAP CX (Customer experience) Consultant Responsibilities: Act as the primary consultant and trusted advisor for clients implementing SAP CX solutions with an emphasis on SAP Sales Cloud Service Cloud and Marketing Cloud. Facilitate client conversations to assess... 

 ...prior voice-acting experience is a plus but not required. Your voice recordings will be used exclusively for the client's internal CX AI Agent. They will not be sold, licensed, or reused for any other product, dataset, or purpose. ~* * Key Responsibilities ~... 

 ...engagement management, services delivery lifecycle, workflow orchestration, quality measurement, and customer experience across TAM and CX. AI-Native Leadership Use AI tools in your own workflow: operational analysis, data modeling, reporting automation, strategic... 

 ...dry. Hand a senior recruiter a slate they can work from, and stay close through the close. Learn what separates a strong CSM or CX candidate from a strong entry-level one. Sourcing Find client-facing talent that does not come to us through inbound, using... 

 ...Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes.... 

 ...engineering, or mathematics  Recommended Qualifications:  * Experience with one or more of the following technologies:  + C++/CX, C#, JavaScript, Python  + SQL, SQL Server, PostgreSQL, RDBMS  + Qt  + OpenGL or DirectX  + GIS  + Web services  * Working... 

 ...was the first signed Amazon Connect partner globally. It delivered over 500 AWS customer launches, which improved customer experience (CX) for more than 3.5 million conversations to date. As the backbone of our delivery teams, our AWS Software Developers, working...