Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Minot , ND

Job Summary

Supports the day to day activities of defined projects within BSE, specifically, as it relates to the overall coordination of material and logistics services. Provides quality service to our customers. Manages the flow of material from the planning phase to the completion phase of each project. Maintains the schedule of jobs being handled, maintains accurate database on current projects and assists in ensuring required specifications are met for all jobs in progress. Provides assistance in purchasing functions product evaluations, inventory management, pricing development and other related services.

Responsibilities

Essential Functions

Works closely with BSE Project Managers and other sales staff to provide coordination services for the assigned projects in order to meet and exceed sales and gross profit objectives.
Manages the flow of material from the planning phase to the completion of each assigned project.
Assembles the package, follows up on submittal status with both the customer and factories, and resubmits as needed.
Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
Maintains the schedule of jobs being handled, maintains accurate database on current projects, and assists in assuring required specifications are met for all jobs in progress.
Maintains a high level of teamwork and communication in ensuring a balanced workload within the team.
Consistently provides responsive, quality service to customers.
Actively participates in coordinating, analyzing, and acting upon information and feedback of customer needs, pricing, products, competition, and procedures.
Provides assistance in purchasing functions, product evaluations, inventory management, pricing development, and other related services.
After bid date, assists in following-up on quotations to clarify product specifications, assure outstanding issues are resolved, and develop schedules that will meet required deadlines.
Responsible for the completion of each assigned project.
Provides timely follow-up on technical inquiries and requests.

Non-essential Functions

Responsibilities may include all or some of the following; product application and support, procurement, material management, staging, kitting, storage, job site delivery, back hauling and project close out.
May be required to interact with engineers and developers on given projects.
May develop quotations and request bid/performance bonds for customers within company profit objectives and guidelines.
May assist with negotiating with vendors for best pricing and best delivery of products to customers and/or jobsites.
May be asked to assist Customer Financial Services staff to resolve customer-billing problems resulting from errors in the quotations process, pricing, shipping, deliver or other customer service/credit areas.
Obtains orders and provides order entry, expediting, pricing, follow-up, and other value-added services, as required.
Attends training programs, as required. May assist with trade shows, as needed.

Qualifications

Minimum of a business or trade degree preferred or the equivalent in work experience.
Minimum of two years of prior customer service, quotation or sales experience with strong knowledge of electrical products and utility systems preferred.
Comprehensive knowledge of product lines and applications, alternate product substitutes, and supplier pricing policies preferred.
Ability to read, write and speak in English preferred.
Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, PowerPoint and Outlook), Internet and SAP software.

Skills and Abilities

Technical ability to understand electrical systems and product applications with prior electrical distribution experience preferred.
Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize and work well on a team.
Excellent customer service skills include being competent, accurate, responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

Lift from Waist:
- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
Lift from Floor:
- < than 10 lbs. - Frequently
- 10 to 25 lbs. - Frequently
- 26 to 50 lbs. - Occasionally
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all
Carried for Distance:
- < than 10 lbs. - Not at all
- 10 to 25 lbs. - Not at all
- 26 to 50 lbs. - Not at all
- 51 to 75 lbs. - Not at all
- 75 to 100 lbs. - Not at all
- 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

Sitting (a continuous period of being seated) - Continuously
Standing (for sustained periods of time) - Frequently
Walking (moving about on foot to accomplish tasks) - Frequently
Bending/stooping (downward and forward) - Frequently
Crawling (moving about on hands and knees or hands and feet) - Not at all
Climbing/Walking Stairs (ascending or descending) - Frequently
Reaching (extending arms in any direction) - Frequently
Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
Balancing (maintaining body equilibrium to prevent falling) - Occasionally
Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
Grasping (Applying pressure to an object with the fingers and palm) - Continuously
Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
Driving (the control and operation of a motor vehicle) - Occasionally
Desk work (work usually performed at a desk) - Continuously
Use of a computer - Continuously
Use of a telephone - Frequently
Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
Exposure (to adverse weather & temperature conditions) - Occasionally
Travel (travel needed to perform job duties) - Occasionally

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with over 120 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers’ needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

Values
As a Border States employee-owner, you’re responsible for living our mission, service philosophy and service standards.

Our Purpose
We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

Service Philosophy
We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards
Border States employee-owners are competent, accurate, responsive, and engaged .

Your career
Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits
Accident, Critical Illness, Hospital Indemnity
FSA & HSA
Employee Stock Ownership Plan (ESOP)
Disability Benefits
401(k) Retirement Plan
Life Insurance
Employee Assistance Program
Paid Holidays
Paid Volunteer Time
Personal Leave time and more!
Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace