Job Summary
The Medical Support Supervisor's primary job function is to provide direct supervision to departments, teams and staff as assigned within the medical clinic. The Medical Support Supervisor is responsible for all daily operations related to the clinical support staff duties of their designated Medical Clinic site and is responsible for assisting with the budget, hiring, and maintaining staff who strive for excellence, and maximizing productivity for the Providers and staff. The Medical Support Supervisor will demonstrate competency in providing patient care, evaluating initial and annual staff competencies, directing and coordinating care to align with the CVCH clinical support services. The Medical Support Supervisor may provide oversight of CVCH's vaccine program.

Job Specific Competencies
1. Supervision and Mentoring
a. Provides direct supervision to departments, teams and staff as assigned. Establish mentoring relationships with staff members to facilitate understanding barriers, needed changes, challenges, and solutions that will improve patient care, staff ability, or productivity.
b. Demonstrates leadership skills through role modeling and mentoring, problem solving, and developing team synergy
2. Coordination of Policies and Management of Care
a. Coordinates with the Clinic Administrator, Clinical Compliance Director and other CVCH leadership to provide consistency in policies and management of care.
b. Assist in developing written policies and procedures as required for quality improvement and Joint Commission.
3. Clinical Support Staff Orientation, Training, and Ongoing Development
a. Responsible for the orientation and training of assigned staff including initial and annual assessment of skills, development of an employee specific plan for orientation with establishment of timeliness, preceptors, and regular meetings to assess progress.
i. Facilitates the completion of assigned employees' orientation/ skills checklist, and competency verification. Monitors and reports progress to the employee's supervisor when staff report to another supervisor. Modifies education plans as learning needs are identified.
4. Evaluation of Staff
a. Evaluates assigned staff annually based on performance measures.
5. Vaccine Management
a. May work closely with the vaccine lead at each CVCH site to ensure we are compliant with federal and state guidelines. Ensure we have ordered enough vaccine supply to meet patient demand. May complete reports for the state and other agencies as needed.
6. Department Meetings
a. Leads monthly departmental meetings with published agendas, as outlined below:
b. Allows time for staff interaction and sharing of common concerns, interests, or education.
c. Effectively uses meeting time to discuss change, educate, and communicate CVCH information.
7. Meetings
a. Actively participates in Supervisor, Quality Improvement Committee, and organizational meetings as requested.
8. Clinical Skills
a. Maintains clinical skills and provides patient care when needed.
9. Process Improvement Efforts
a. Initiates process improvement efforts to develop and evaluate systems; promoting culture of safety and accountability, optimal patient flow, optimal staff workflow and high quality patient care.
b. Gains superuser proficiency in EMR and other applications used to support clinical workflows.
10. Incident Reports & Patient Complaints
a. Assists with investigating facts related to patient complaints and incident reports.
11. Data and Measures
a. Performs research, obtains and analyzes dates, and created reports based on statistical information gathered related to evidence-based delivery of care quality measures.
12. Compliance
a. Assists department in complying with all regulatory agencies.

General Duties and Responsibilities
1. Performs other duties and tasks as assigned by supervisor.
2. Expected to meet attendance standards and work the hours necessary to perform the essential functions of the job.
3. Conforms to safety policies, general housekeeping practices.
4. Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
5. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
6. Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
7. Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
8. Conforms to CVCH policies and Joint Commission and HIPAA regulations.

Job Specifications
1. Education: Graduate of an accredited school of nursing, BSN preferred.

2. Certification/Licensure: Current Washington State Nursing License. Current CPR certification required.

3. Experience: Minimum of 3 years experience in a clinic or hospital setting, with a strong interest in developing leadership and management skills. Previous experience in community/migrant health centers preferred.

4. Language Skills: English required.

5. Essential Technical/Motor Skills: Knowledge of computer applications and equipment related to work. Must have basic computer and keyboarding skills and have the ability to enter data within company's computer system to include strong knowledge in MS Word/Excel; must demonstrate manual dexterity. Exhibit strong customer service skills, strong process improvement background.

6. Interpersonal Skills: Strong interpersonal and communication skills and the ability to work effectively with other staff and management. Demonstrated skill in developing and maintaining productive work teams. Ability to demonstrate personal integrity in all interactions.

7. Essential Physical Requirements: This job is performed mostly in a typical inside, office environment. Essential physical requirements of this job include: light physical effort; repetitive motions of wrists, hands, and/or fingers; standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; frequent sitting; lifting and/or moving items up to 50 pounds, with assistance as needed; ability to read forms and computer screens and to read correspondence and other documents.

8. Essential Mental Abilities: Ability to make decisions in line with state and federal regulations; ability to read, comprehend, and analyze documents, regulations, and policies; ability to prepare and submit complete and succinct documents necessary to the job. Ability to assess and evaluate, have attention to detail. Knowledge of auditing and compliance procedures, quality assurance and improvement practices, understanding of the elements of sponsored clinical protocols including consent forms, and reporting requirements. Problem solving and analytical skills are required with a heavy emphasis on detailed analysis of information to support actions.

9. Essential Sensory Requirements: Essential sensory requirements include the ability to: read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; see, recognize, receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.

10. Exposure to Hazards: Worker is subject to inside environmental conditions on a frequent basis with moderate noise. Typical working conditions found in most administrative work areas. Worker has contact with consumers and other staff and may be exposed to medical conditions presented by them.

Blood/Fluid Exposure Risk
Category I
1. Tasks routinely involve a potential for mucous membrane or skin contact exposure to blood, fluids or tissue. Use of personal protective equipment (PPE), when appropriate, is required

Age Specific Competency
1. Neonatal (Birth - 30 days)
2. Infant (30 days to less than 1 year)
3. Pediatric (1 year - 12 years)
4. Adolescent (12 years - 18 years)
5. Adult (18 years - 65 years)
6. Geriatric (65 years - Death)

Telecommuting
•Position NOT eligible for Telecommuting

Benefits

*Coverage below based on a 1.0 FTE; Medical, Dental, Paid Leave, Holidays are prorated based on FTE

Benefit:

Coverage:

Effective:

Medical

Premera (Self Insured)

Preferred Provider

Employee covered - $50.00 per month

Dependents covered - please refer to the benefits Guide 2024 for rates

First of the month following the first date of employment.

Dental

Washington Dental

Employee covered - 100%

Dependents covered - 50%

First of the month following the first date of employment.

Paid Leave

120 hours - Year 1

136 hours - Year 2
Each year after that employee will accrue 8 hours of PTO each year, on their anniversary date, until they reach a maximum of 208 hours at 10+ years.

Paid Leave may be used immediately for sick leave and after 3 months employment for vacation. Maximum accrual cap of 320 hours; hours in excess of 320 hours will automatically transfer into the employees EIB.

Extended Illness Bank (EIB)

Allows for maximum accrual of 200 hours

PTO hours in excess of 320 will transfer into EIB. Employees are eligible to use EIB hours after at least 3 consecutive scheduled working days of PTO (max 24 hours) which have been used for a personal illness and/or a qualifying event under FMLA or the WA Family Care Act.

Holidays

88 hours related to:

•New Year's Day

•Memorial Day

•4th of July

•Labor Day

•Thanksgiving Day

•Day after Thanksgiving

•Christmas Eve

•Christmas Day

•3 Diversity Days

Holidays are calculated as 8-hour days if full time, 1.0 FTE, and paid based on the calendar year (January 1 through December 31). Holiday hours will be added to the employee's timecard automatically. If an employee is part-time, as documented in our HR/Payroll system, Holiday hours will be pro-rated. If an employee starts after the calendar year has begun, holiday hours will be prorated based on remaining holidays in the calendar year and diversity days will be prorated as outlined below:

•Jan 1- April 30: 3 diversity days (24 hours if 1.0 FTE)

•May 1 - August 31: 2 diversity days (16 hours if 1.0 FTE)

•Sept 1 - Dec 31: 1 diversity day (8 hours if 1.0 FTE)

Please refer to the Paid Leave policy for additional details.

403(b) Retirement Plan

Lincoln Financial

150% CVCH match up to 3% of the employee's contribution

Immediately. Vesting schedule:

20% at 2 years, 50% at 3 years, 60% at 4 years, and 100% at 5 years.

Employee Assistance Program

Mutual of Omaha

Free short-term counseling for employee and family

Immediately. Call 800-316-2796

Long-term Disability

Mutual of Omaha

Employee Only (variable)

First of the month following the first date of employment.

Benefit:

Coverage:

Effective:

Basic Term Life

Mutual of Omaha

Employee Only (1x annual salary, up to $200,000)

First of the month following the first date of employment.

Group Accidental Death and Dismemberment (AD&D )

Mutual of Omaha

Employee Only (1x annual salary, up to $200,000)

First of the month following the first date of employment.

Supplemental Term Life

Mutual of Omaha

Employee / Spouse / Dependent(s)

First of the month following the first date of employment.

Voluntary AD&D

Mutual of Omaha

Employee / Family

First of the month following the first date of employment.

Health Reimbursement Arrangement

RedQuote

Reimbursement for out of pocket expenses for services received at CVCH (medical, dental, and prescription) by employees and their dependents enrolled in our medical plan. Up to $750 per family per year.

First of the month following the first date of employment.

Flex Plan: Medical

RedQuote

Flex Plan: Maximum $3,200 per year

Direct Deposit available

First of the month following the first date of employment.

Flex Plan: Dependent Care

RedQuote

Flex Plan: Maximum $5,000 per year

Direct Deposit available

First of the month following the first date of employment.

AFLAC

Supplemental insurance - cafeteria plan

First of the month following the first date of employment.

Wellness Stipend

CVCH will reimburse staff up to $30 per month for a local gym membership

CVCH will reimburse up to $150 per year for a subscription type workout program service (i.e.: Beachbody on Demand, Les Mills, etc.)

Immediately. Once employee has submitted invoice to HR/Payroll department.

Cell Phone Discounts

Discounted monthly access fees

Discounted select accessories and special equipment

Available for personal cell phones, currently in place with AT&T & Verizon

Benefit:

Coverage:

Effective:

Tuition Reimbursement

For approved courses, the cost of tuition, books, and lab fees may be reimbursed at 75% of the actual costs up to a maximum of:

•$2,000 for an Associate's degree, vocational, technical, or certification program

•$2,500 for a Bachelor's degree

•$3,000 for a Master's degree

Upon approval; regular employees who work at least 20 hours per week, have successfully passed their evaluation period and are in good standing may apply.

Employees must agree to work for a period of one (1) year from the date of receipt of tuition reimbursement and obtain satisfactory completion of approved courses or Challenge Exams.

Compensation

$75,920-$110,500/annual (based on experience)