Salary: $26.09 - $33.08 Hourly

Location : Seattle, WA

Job Type: Special Duty Assignment or Term Limited Temp (TLT)

Job Number: 2024ML21616

Department: DPH - Public Health

Division: Community Health Services

Opening Date: 04/16/2024

Closing Date: 4/30/2024 11:59 PM Pacific

FLSA: Non-Exempt

Bargaining Unit: C9 : PROTEC17-DPH, DCHS-Admin

Full- or Part-Time: Full Time

Hours/Week: 40 hours/week

Summary

Public Health | Seattle & King County is seeking a TLT (Term-Limited Temporary) Administrative Specialist II - Patient Services Representative to join our vibrant multi-disciplinary, and diverse team at our Downtown Public Health Dental Clinic in the delivery of health services to the county's most vulnerable people.

Our clients are culturally, socially, and linguistically diverse. Applicants should be committed to working with diverse populations to provide excellent customer service to people from a broad range of cultures, communities, backgrounds, and experiences, including people experiencing homelessness and/or mental illness. This position supports and advances the Community Health Services Division's values for fair and culturally-competent service delivery, innovative, effective and efficient application of resources, building a culture of performance, expanding opportunities to seek input, and listen and respond to clients

This is a Term-Limited Temporary opportunity. Term-Limited Temporary positions are "at-will" positions but are eligible for benefits. This TLT is currently anticipated to last for twelve (12) months.

This vacancy can also be filled as a Special Duty opportunity.

For Special Duty Assignment interest, you must be a Career Service, Career Service Exempt or other regular (non-temporary) employee in King County who has completed their initial County probation. You must have supervisor approval prior to taking a Special Duty Assignment.

Commitment to Equity and Social Justice:

Named after Dr. Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world. It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all - in our workplaces and our communities. With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups. Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit

Work Location:

On-Site:

Downtown Public Health
Dental Clinic
2124 4th Ave
Seattle, WA 98198

Work Schedule:
Monday through Friday, 8:00 AM to 5:00 PM. These hours are subject to change with advance notice.

Job Duties

Welcoming all clients, providing exceptional customer service, which includes treating all people with respect and warmth.
Screening all clients and visitors to the clinic for recent travel, COVID-19 symptoms and COVID Vaccination status.
Utilizing language interpreters when appropriate to meet clients' needs.
Identifying when triage by a healthcare professional is necessary, and quickly identifying potential emergency situations.
Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments.
Coordinating patient and information flow while maintaining patient confidentiality and complying with Federal HIPAA laws.
During and after client visits, responsibilities include accurately completing documentation and data information for billing in a timely fashion, and processing referrals for field staff.
Other duties include using a variety of computer programs including Epic (an electronic health record program) and Microsoft Office products.
Making appointment reminder and outreach phone calls, making copies, faxing, and other general office and clerical duties.

Experience, Qualifications, Knowledge, Skills

One or more years of experience working in a healthcare environment.
Experience with the EPIC electronic health records system or experience with any other electronic health records system.
Commit to providing exceptional customer service with compassion and patience, are approachable, are effective listeners, and will enjoy working with people from a variety of cultures, communities, backgrounds and experiences.
Are computer-savvy and able to learn to use new computer programs and technical tools quickly.
Are action-oriented and able to quickly prioritize, use time effectively and efficiently, are skilled at identifying and eliminating barriers, and are willing to ask for help to accomplish tasks.
Are adaptive, analytical thinkers and able to look at processes with a lens for potential improvements and added efficiencies.
Enjoy working with a team, are cooperative, encourage collaboration, and can work with teammates to find collectively beneficial solutions.
Maintain confidentiality of client information.
Know their strengths and weaknesses, seek feedback, will admit their mistakes, and quickly learn from them.
Are able to maintain their composure under pressure.

Desired Qualifications:

Bilingual candidates encouraged.
experience with EHR

Supplemental Information

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our " True North ", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principleswe are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply:

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact your recruiter listed on this job announcement.

Who May Apply:

The vacancy is open to all qualified applicants.

Application Instructions:

The following items are required to be considered for this vacancy:

NeoGov Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
Cover Letter

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
Please do not copy and paste your entire job history as your answers to the supplemental questions, as these will be considered incomplete.

Necessary Special Requirements:

The selection process may include evaluation of application materials and supplemental questions, interviewing, and testing. You must completely fill out the application with your relevant education and work experience.
The selected candidate must be able to pass a thorough background investigation, but findings may not necessarily disqualify an applicant for employment.
For more information on our selection process, please refer to For tips on interviewing, please visit
Employees are required to protect the privacy and security of protected health information as defined in State and Federal Law.
Public Health relies on office automation (Microsoft Office) and web-based enabled tools, therefore candidates must be proficient and comfortable with computer use to perform functions associated with on-going work.
Employees are required to adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations.
Regular and reliable attendance, effective communication skills, and development of effective working relationships are requirements of all Public Health positions.
When public health responds to an emergency, and in accordance with relevant CBA language and/or KC policy and procedures, we may assign you duties outside your regular job description. This may involve responding at any time, including nights and weekends, with possible deployment to locations other than the department. If you need a disability accommodation in the application or testing process, please call the contact number listed on the job announcement.

Union affiliation:

Protec 17

Contact:

For more information about the application process please contact Mark Lacy at

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs

For additional information about employee benefits, visit our

This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.

NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.

For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

01

Do you have one or more years of experience working in a healthcare environment?

02

Please describe your training and/or experience in a position requiring significant public contact where you were responsible for providing detailed information over the phone or in person. This would include determining whether calls should be referred to someone else, as well as exchanging, correcting, and verifying information received from members of the public quickly and efficiently. If none then type N/A

03

Do you have experience with the EPIC electronic health records system or experience with any other electronic health records system?

04

If you answered "Yes" to the previous question, please describe how you gained that experience and include details on what job position you worked in while using these systems. If you do not have this experience, please type N/A.

05

Do you have experience working with diverse populations, such as individuals of different ages, races, ethnic groups and who speak limited English?

06

If you answered "Yes" to the previous question, please describe that experience. If you do not have this experience, please type N/A.

07

Are you bilingual in English and Spanish. Candidates who answer "Yes" to this question may be tested on this skill.

08

Please select software programs for which you have knowledge and working experience with: (Check all that apply)

Microsoft Excel
Microsoft Outlook
SharePoint
Microsoft Word
Microsoft Teams
None of the Above

09

Please indicate your level of proficiency in each of the computer programs you've selected above as either Entry Level, Intermediate, or Advanced. Also briefly describe how you have used those programs in your experience.

10

The work performed will be completely in-person and will not be eligible to telecommute. Please indicate if you can or Cannot comply with this requirement.

I understand and can comply with this requirement
I understand and cannot comply with this requirement

11

Are you applying to this position as an eligible current or previous King County Employee Priority Placement Program Participant? ANDIs this position the same or lower percentage of full-time when compared to the position held at the point of the notification of layoff? ANDDo you possess the skills and abilities to qualify for this position?

Yes, I was given a layoff notice from my role at King County and I am within two years of the effective date of my layoff. Additionally, the position I was laid off from was the same or a higher percentage of FT status when compared to this one.
No.

12

If you answered yes to the question above and you are applying for this position as a Priority Placement Participant, to be considered, you must provide the following three pieces of information in the space provided:1. The title you held when you received your layoff notice2. The department you worked in3. The effective date of your layoff

Required Question