At Houston Methodist, the Information Technology (IT) Data Analyst position is responsible for analysis, functional documentation, configuration, maintenance, testing, and support for business intelligence and analytics applications through upgrades, new releases, and optimization implementations. This position utilizes critical thinking, attention to detail, and effective communication skills. The IT Data Analyst position works collaboratively with teams and to consult with business area leads and analyze issues to generate solution recommendations. This position communicates effectively with technical and non-technical audiences and utilizes subject matter expertise in business intelligence (BI) with experience in business, healthcare and technology projects. The IT Data Analyst position actively supports, develops and advances Houston Methodist's Business Intelligence applications. This position participates in requirements gathering sessions to understand and document complex business needs, monitors development progress, conducts quality assurance exercises, ensures deliverables are met, and manages expectations.

This IT Data Analyst position falls under our IT Analytics department and will have a focus on data governance. This role will help to maintain and optimize search capabilities of the analytics catalog and associated metadata records through partnerships with application teams and analytics hubs. Development and maintenance of inventory in the enterprise information maps is also needed. The IT Data Analyst will work with members of the data governance team to develop and support data/analytics requests and prioritization processes including triage as needed. Educational materials will be developed to support operations ability to search for or identify data assets. In addition, the IT Data analyst will facilitate the development and implementation of data quality standards, data protection standards and adoption requirements across the enterprise.

The following are highly preferred for this position:

Knowledge of data governance practices, business technology issues related to management of enterprise information assets and approaches related to data protection
Familiarity with enterprise data/analytics platforms such as Microsoft SQL Server, SAP Business Objects Webi, Tableau and Power BI.
Familiarity with Data Governance Tools like Collibra
Previous experience helping an organization develop a strategy for collecting and using data

Requirements:

PEOPLE ESSENTIAL FUNCTIONS

Communicates (oral and written) effectively with customers, vendors, colleagues, and management about services, contact information, system availability, and information.

Partners with customers to gather requirements using various methods such as Agile and RAD design and development in conjunction with developers to document business case/ scope/ plan, business/functional requirements; including specifications for package solutions, and/or software development.

Implements projects, performs development, testing and resolves issues with customers and vendors, making changes and corrections as needed; and coordinating communication of changes to customers.

Assists more senior team members with user education of business intelligence applications and helps ensure access to data with the goal of reduced reliance on technical specialists in order to obtain data.

SERVICE ESSENTIAL FUNCTIONS

Gathers and documents requirements, business rules, source to target mapping, metadata capture and decomposes high-level business and user requirements into complete, concise and consistent functional requirements suitable for use by the developer.

Assists in the design and development of reports, dashboards, and user presentations using Business Intelligence tools including Oracle BI, SAP Business Objects, Epic Caboodle, Tableau and Epic Slicer Dicer.

Assists with messaging to customers and management on plans for issue resolution, status updates and their effect on the department to customers. Partners with the Project Management Office to support all phases of project implementation.

Participates in managing and resolving major system outages, disaster management and change control.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Ensures all reported data and information are accurate, consistent, relevant and timely.

Maintains the quality and integrity of data collected for decision making and works with the other areas of the organization to ensure consistent reporting of information.

Performs required quality and profiling activities on the data to ensure information delivered from BI solutions is defect free and of high quality. Develops detailed system test plans, execute system test cases and provide issue tracking and consolidation. Participates in a coordinated User Acceptance Test (UAT) effort.

FINANCE ESSENTIAL FUNCTIONS

Practices good time management, good assessment in professional decision making, and management reporting skills to recommend problem resolution, technical analyses, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.

Helps minimize excess cost(s) by assisting and recommending solutions in achieving organizational objectives.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Proposes solutions to facilitate constructive discussion and fosters an environment that encourages innovation, continuous improvement and growth within the team to arrive at the most optimal solution.

Uses internal and external resources to stay up to date with new Analytics technologies and trends.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications:

EDUCATION

Bachelor's degree in Computer Science, Business Administration, Health Administration, or related discipline

WORK EXPERIENCE

Three years experience as business analyst on Business Intelligence projects performing requirement gathering and documentation including working with information technology teams on development projects using Business Intelligence tools and technologies such as Microsoft SQL Server, SAP Business objects, Oracle BI, EPIC Caboodle, EPIC SlicerDicer and Tableau

Experience in the healthcare industry preferred

Experience integrating new and existing clinical database environments preferred

LICENSES AND CERTIFICATIONS - REQUIRED

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

Strong oral and written communication, listening, facilitation and observational skills

Strong analytical and consultative skills including the ability to identify true needs and requirements

Knowledge of EPIC clinical and financial modules in a hospital environment preferred

Ability to work with a vast array of information gathered during elicitation and analysis and adjust to changing information and priorities

Strong teamwork skills including the ability to negotiate priorities and to resolve conflicts among customers, technologists, and management

Ability to represent requirements information in graphical forms that augment textual representations in natural language

Ability to balance theory and practical reality in data warehousing methods/approaches

Ability to evaluate, prioritize and problem solve a variety and multiplicity of tasks and ensure timely and accurate completion

Ability to work independently and take initiative

General knowledge of health care operations desired, knowledge and appreciation of business concepts and requirements as applicable to a large academic, research, and/or healthcare facility preferred

Understanding of BI data warehousing and concepts, tools functions and features

Knowledge of database architecture including some knowledge of SQL and relational and multi-dimensional database structures and schemas

Strong project management technical skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform No
Scrubs No
Business professional Yes
Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area Yes