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- ...skills. Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk). Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy. Providing fit...SuggestedFor contractorsWork at officeRemote workMonday to FridayMonday to ThursdayFlexible hoursWeekend work
J.Hilburn
Lewisville, TX24 days ago - ...Proficiency: * Proficient in the following: * Microsoft Office * CRM: Salesforce * SAP * A220 World * IPDP * AM9000 * ASRP * Freshdesk * Lotus notes (SDR/CCR/C4C/Skywise) * Google office (Google sheets/Google docs/ Slides etc) Travel Required: * 10 % Domestic...SuggestedContract workPart timeWork at officeLocal areaRemote workVisa sponsorshipFlexible hours
$23 - $26 per hour
...customer experiences. Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify. Command High Volume Inquiries: Confidently manage a high volume of customer...SuggestedHourly payPuffy
Burbank, CA6 days ago- ...including new patient appointments, follow ups, injections, and Spravato Treatments Utilize systems such as ECW, RingCentral, Freshdesk and Freshchat to coordinate messages. Tickets should be converted to ECW encounters and addressed in this system. Prescriptions...Suggested
One Behavioral
Sugar Land, TX27 days ago - ...you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal candidate has deep experience supporting enterprise SaaS platforms (identity or security preferred), thrives in fast-...SuggestedFull time
- ...communication; empathetic with a service mindset. Experience with a modern ticketing system (e.g., Zendesk, Jira Service Management, Freshdesk). Familiarity with incident management (ITIL-lite is fine) and SLA tracking. Comfortable working U.S. business hours with...SuggestedFull time
$98k - $126k
...environment with multiple technology sites ~ Experience administering MS Teams Phone ~ Experience with JAMF (MDMs), NinjaOne, and Freshdesk (helpdesk software) ~ Experience with IT Vendor Management and working with external software partners Experience...SuggestedFull timeTemporary workWork at office$84k - $97k
...plan for training, coaching, and QA calibration sessions. Collaborate with Tech/Systems teams to ensure WFM tools (e.g., NICE, Freshdesk, CSR, or similar) are optimized and data integrity is maintained. Identify opportunities for automation, efficiency, and improved...SuggestedFull timeLocal areaFlexible hoursShift work$93k - $100k
...TCP/IP, DNS, DHCP, VPNs). Understanding of remote support tools and ticketing systems (ex: Zoho Desk) e.g., Zendesk, ServiceNow, Freshdesk). Proficiency with PC and MS Office (Word and Excel) Ability to manage multiple tasks and priorities in a fast-paced...SuggestedFull timeTemporary workCasual workRemote work- ...Verstndnis mit. Du hast Erfahrung im Umgang mit CRM- oder Ticketing-Systemen (idealerweise Zendesk; alternativ auch Salesforce, Freshdesk o. .). Nice-to-have: Du hast Freude daran, wiederkehrende Muster in Nutzeranfragen zu analysieren, Ursachen zu identifizieren...SuggestedFlexible hours
$65k - $75k
...replacement checks or direct deposits due to payroll error, direct deposit returns or final discharge. Manages the payroll email inbox (FreshDesk ticketing system) and responds to payroll inquiries within 24-48 hours, creating an excellent employee experience. Supports...SuggestedHourly payWork at officeLocal areaRemote work- ...scripting Understanding of networking concepts and troubleshooting tools Experience with help desk ticketing systems (e.g., Freshdesk) and remote support tools Excellent interpersonal, communication, and problem-solving skills If you’re driven by a desire to...SuggestedFull timeWork at officeRemote workNight shiftWeekend workAfternoon shift
$65k - $75k
...replacement checks or direct deposits due to payroll error, direct deposit returns or final discharge. Manages the payroll email inbox (FreshDesk ticketing system) and responds to payroll inquiries within 24-48 hours, creating an excellent employee experience. Supports...SuggestedHourly payFull timeTemporary workPart timeWork at officeLocal areaRemote work- ...champion for end-users Data Entry and Tracking: Log and document common user issues accurately within the ticketing system (Freshdesk) Collaborate in writing Knowledge base articles based on customer interactions Consult and Collaborate: ~ Maintain...SuggestedFull timeLocal areaWeekend work
- ...up with customers within 48 hours to ensure their satisfaction. Track and trend customer concerns and survey scores using the FreshDesk Omni Program. Collaborate with the Reputation and Brand Team on reviews and social media sentiment. Develop processes for handling...SuggestedTemporary workWork at officeHome office
- ...genuine interest in supporting SaaS users and enhancing their experience Bonus: familiarity with helpdesk platforms (Zendesk, Freshdesk, Jira Service Management) or experience in the arts & culture sector Work with inspiring cultural organisations across North America...Remote work
- ...with LogicMonitor alerts and proactive device checks Operational Excellence Manage incidents, requests, and escalations in Freshdesk Provide clear, professional communication to customers and internal teams Document troubleshooting steps and environment-specific...Full timeRemote workNight shift
$20 - $24 per hour
...up with the warehouse and customers to manage freight closures. Ensure inventory sufficiency and manage backorders. Utilize Freshdesk for ticketing, ensuring every email becomes a ticket. Essential Skills Proven experience with ERP systems (MACOLA preferred)...Contract workTemporary workWork at officeMonday to Friday- ..., supported, and satisfied. Responsibilities: Customer Interaction & Resolution: Handle 50100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries across channels (phone, email, live chat, social media). Resolve...Full timeWork at officeRemote workNight shiftWeekend workAfternoon shift
$20 - $25 per hour
...ensuring timely and professional resolution of internal customer inquiries. Track and document interactions and resolutions using the FreshDesk tool. Collaborate with other departments to resolve procurement-related issues efficiently. Provide regular updates to the...Contract workTemporary workWork at officeRemote work$18.5 - $19.5 per hour
...use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently meet or exceed individual production metrics and quality...Hourly payRemote workMonday to Friday$85k - $100k
...project management, and a high level of accuracy Collaborative team player Proficiency in Microsoft Office Suite; Workiva, Freshdesk, SharePoint, iManage , and Xflow is a plus Professional verbal and written communication skills with the ability to...Contract workWork experience placementSummer workWork at officeFlexible hours- ...House framework and processes; assist the Education, Communication and Support Team in resolving queries in a timely manner through Freshdesk. Support the Team Lead in the review of the Helpdesk methodologies and in the preparation of relevant “canned responses” used...
- ...with clarity. Able to perform focused, task-based work. Familiarity with helpdesk software solutions like Gorgias, Zendesk, Freshdesk, etc. Additional Information Our culture is passionate, entrepreneurial, and energetic. We value innovation through collaboration...Full timeSeasonal work
- ...SaaS support role (HR Tech experience preferred but not required) Experience working in Intercom (or similar: Zendesk, HelpScout, FreshDesk, HubSpot Service Hub) Ability to multitask high volume chat + tickets without sacrificing response quality Strong written...Remote workWork from home
- ...enhancements that dealers are requesting, including working with IT and other Clopay departments. Position is logged into Freshcaller/Freshdesk at all times to ensure a 95% call answer rate along with a 12-hour resolution time frame for all Freshdesk tickets. Job...Full timeWork at office
$22 per hour
...Diagnose product problems based on customer inquiries and provide effective solutions Enter and track service tickets using Freshdesk or similar customer service systems Source repair parts for older products and coordinate with shipping and production teams to...Monday to FridayShift work- ...program, celebrating our team's sweet milestones. Answer employee questions with care and accuracy through our ticketing system (FreshDesk). Support People Team with minimum wage validations and other audit processes. Support employees with Worker's Compensation...Minimum wageWork at officeLocal areaRelocation packageNight shift
- ...related to customer service metrics or product return trends. Systems & Tools: Utilize CRM and ticketing systems such as Zendesk, Freshdesk, or HubSpot. Operate e-commerce backends (e.g., Shopify, BigCommerce, WooCommerce). Navigate ERP or WMS software for order...
$120k - $150k
...Hands-on experience with analytics tools (e.g., FullStory, Heap, Datadog). Exposure to help desk software such as Zendesk or Freshdesk. We are seeking candidates who are authorized to work in the United States and currently reside in the US. While we prefer candidates...Full timeWork at officeRemote workCourthouse News Service
Pasadena, CAmore than 2 months ago
