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- ...experience as well as remote support - Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk - Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we...SuggestedHourly payLocal areaRemote workDay shift
Insight Global
Seattle, WA22 days ago $56k - $65k
...complex issues to the appropriate teams when necessary Document incidents and resolutions using service management tools (e.g., Freshdesk) Track and follow up on open support tickets to ensure timely resolution Support network and production systems, including...SuggestedImmediate startRemote workRemX
Howell, MI14 days ago- ...through tools like Jasper Reports or Crystal Reports. Proven expertise using help desk ticketing systems such as Jira Service Desk or Freshdesk alongside standard source control workflows. Exceptional interpersonal communication skills with a demonstrated ability to...Suggested
$24 - $26 per hour
...environment ~ Strong attendance and reliability ~ Proficiency with computers and internal systems (Google Workspace, Smartsheet, FreshDesk preferred) Benefits & Compensation ~ Competitive pay based on experience ~ Annual merit reviews ~ Discretionary annual...SuggestedFull timeFLAG Solutions LLC
Compton, CA6 days ago- ...~ Ability to manage 10+ concurrent onboardings without dropping the ball ~ Familiarity with CRM and helpdesk tools: Zendesk, Freshdesk, HubSpot, Salesforce ~ Eligible to work in the United States Nice to Have Experience with contact center platforms, ACD,...Suggested
CodeForce
New York, NY10 days ago - ...assistance or a reasonable accommodation during the hiring process may contact our team by phone at: (***) ***-**** or ****@*****.***.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries....SuggestedFull timeTemporary workFor contractorsWork at officeLocal areaImmediate startOverseas
$57.79k - $77.05k
...assistance or a reasonable accommodation during the hiring process may contact our team by phone at: (***) ***-**** or ****@*****.***.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries....SuggestedFull timeTemporary workFor contractorsLocal areaImmediate startOverseas$52k
...notices, and accurate tracking and documentation for audit and regulatory review. Review and respond to compliance tickets through Freshdesk (or similar system), providing clear, accurate guidance and ensuring timely resolution and escalation when needed. Prepare and...SuggestedFull timeTemporary workFlexible hours- ...assistance or a reasonable accommodation during the hiring process may contact our team by phone at: (***) ***-**** or ****@*****.***.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries....SuggestedTemporary workFor contractorsWork at officeLocal areaImmediate start
- ...including new patient appointments, follow ups, injections, and Spravato Treatments Utilize systems such as ECW, RingCentral, Freshdesk and Freshchat to coordinate messages. Tickets should be converted to ECW encounters and addressed in this system. Prescriptions...Suggested
One Behavioral
Houston, TX17 days ago $63.7k - $82.4k
...inquiries via Lead record & inbound Renewal calls to corporate phone line Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with all necessary applications to manage and optimize sales of Renewal opportunities Train new hire...SuggestedFull timeWork experience placementWork at officeWorldwideHome officeFlexible hours- ...you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal candidate has deep experience supporting enterprise SaaS platforms (identity or security preferred), thrives in fast‑...Suggested
$61.5k - $82k
...assistance or a reasonable accommodation during the hiring process may contact our team by phone at: (***) ***-**** or ****@*****.***.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries....SuggestedFull timeTemporary workFor contractorsWork at officeLocal areaImmediate startFlexible hours$60k - $65k
...performance and operational reliability Conduct or oversee monthly audits for each location Systems & Documentation Utilize CRM, Freshdesk, and other tools to manage workflows, track resolution times, and document site needs Maintain visibility into ticket volumes and...SuggestedWork at officeShift work- ...assistance or a reasonable accommodation during the hiring process may contact our team by phone at: (***) ***-**** or ****@*****.***.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries....SuggestedHourly payFull timeTemporary workFor contractorsWork at officeLocal areaImmediate startShift work
$18.27 - $22.4 per hour
...Ingenovis family of brands with payroll questions from healthcare providers (HCPs) and internal staff with phone calls, emails and FreshDesk tickets. The Payroll Support Specialis representative will be the initial point of contact for external field staff (HCP) phone...Temporary workWork at officeLocal areaFlexible hours$65k - $75k
...keeping notes of all customer interactions in salesforce.com to keep everyone in communication by leveraging systems (Salesforce, FreshDesk, Zoom, Google Drive, etc). Conduct health check meetings with your territory customers to ensure end users and decision makers are...Full timeRemote work- ...self-starter, highly organized, and cool under pressure Bonus points if you have experience with help desk ticketing systems (like Freshdesk, Zendesk, or Jira) What's In It for You Competitive salary (we don’t lowball) Monthly remote work stipend Career growth...Remote work
$21 - $25.83 per hour
...supplies. In charge of opening, sorting, date stamping and distributing all daily department mail. In charge of assigning all incoming Freshdesk tickets to appropriate AP Specialist. Maintains inventory and management of all basement files and folders. Prepares log of...Work at officeMonday to FridayShift work- ...use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently meet or exceed individual production metrics and quality...Local areaRemote workMonday to FridayFlexible hours
- ...engineering teams Background in support operations, QA, or customer success Familiarity with ticketing systems (Zendesk, Intercom, Freshdesk), testing tools (Playwright, Cypress, Selenium), IDEs (Cursor, CoPilot, Windsurf) Understanding of AI/ML applications in software...Contract workRemote workFlexible hoursShift work
- ...Shift Transition: Facilitate smooth shift transitions by communicating any ongoing issues or tasks to the incoming shift. Manage Freshdesk: Oversee Freshdesk tickets, ensuring customer inquiries and issues are resolved in a timely manner. Break Team Members: Manage and...Work at officeFlexible hoursShift work
$64.48k - $72.8k
...escalating as needed. Communicate clearly with team members and stakeholders. Submit tickets for new services and application requests in Freshdesk, ServiceNow, and other tracking systems. Complete onboarding/offboarding functions for staff mobilized/demobilized. Perform...Full timeTemporary workWork at officeImmediate startRelocationMonday to Friday$162.5k - $234k
...(Hunting) as an Individual Contributor with companies such as Genesys, Avaya, Amazon Connect, Five9, NICE, Verint, Kore.ai, Zoho, Freshdesk, Salesforce or similar is a mandate. Utilize your existing network and prior client connections to generate new business opportunities...Hourly payFull timeLocal area- ...solutions Background in customer support operations or CX technology Experience with platforms like Salesforce, Zendesk, or Freshdesk What We Offer Be at the vanguard of AI innovation in enterprise customer support. Competitive salary, comprehensive benefits...
- ...retention through onboarding, offboarding, employee changes, and more. Focus on timely resolution to employee inquiries through the FreshDesk platform. Support our employee population with questions, troubleshooting, simplistic reporting, and process adherence for Tier 2...Work at office
- ...abilities Comfortable presenting in person, virtually, and over the phone Technical Skills: Experience with Corrigo, ServMan, Freshdesk, or similar platforms preferred Additional Requirements: Ability to travel up to 50%+ as needed by car, train, or air Must reside...Contract workWork experience placementWork at officeRemote work
$120k - $127k
...assistance or a reasonable accommodation during the hiring process may contact our team by phone at: (***) ***-**** or ****@*****.***.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries....Full timeTemporary workFor contractorsWork experience placementWork at officeLocal areaImmediate start$76k - $114k
...customer success organization. Experience with enterprise customer support platforms beyond Salesforce Service Cloud (e.g., Zendesk, Freshdesk, ServiceNow CSM). Familiarity with CTI platforms (Five9, Genesys, or similar) and their integration with Salesforce Service Cloud....Work at office3 days per week- ...Empathetic with users, and structured and crisp in how you document and share information internally. Familiarity with tools like Freshdesk, Jira, Amplitude. Bonus: familiarity with product analytics and BI tools Success in this role looks like Fewer surprise...Work at officeLocal area
