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- ...instinct for root cause analysis you don't just close tickets, you prevent the next five ~ Experience with ticketing systems (Zendesk, Freshdesk, Jira, or similar) and a strong opinion about how support ops should work ~ Exceptional written and verbal communication English...SuggestedShift work
Medido Health
Puerto Rico12 days ago - ...you will help design the operating model, set standards, introduce process rigor, and transition the team as we move to tools like Freshdesk. The ideal candidate has deep experience supporting enterprise SaaS platforms (identity or security preferred), thrives in fast‑...SuggestedFull time
$162.5k - $234k
...(Hunting) as an Individual Contributor with companies such as Genesys, Avaya, Amazon Connect, Five9, NICE, Verint, Kore.ai, Zoho, Freshdesk, Salesforce or similar is a mandate. Utilize your existing network and prior client connections to generate new business opportunities...SuggestedHourly payFull timeLocal area- ...use of multiple contact center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International). Consistently meet or exceed individual production metrics and quality...SuggestedLocal areaRemote workMonday to FridayFlexible hours
- ...experience in customer service, e‑commerce operations, or a similar role Familiarity with Gorgias or similar helpdesk platforms (Zendesk, Freshdesk, etc.) Strong written communication skills and a natural ability to represent a brand well in writing Highly organized with the...SuggestedPart timeRemote workFlexible hours
- ...Off-cycle counts may be needed and or requested by the GM and/or HQ to review accuracy. Facilities Maintain facilities: using the freshdesk / facilities ticketing system, the Operations Manager will communicate with HQ regarding facility concerns. Responsible for...SuggestedFlexible hoursShift workNight shift
$21 - $25.83 per hour
...supplies. In charge of opening, sorting, date stamping and distributing all daily department mail. In charge of assigning all incoming Freshdesk tickets to appropriate AP Specialist. Maintains inventory and management of all basement files and folders. Prepares log of...SuggestedWork at officeMonday to FridayShift work$63.7k - $82.4k
...Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line Utilize Salesforce CRM, Renewal Tracking System, and FreshDesk Ticketing system daily along with all necessary applications to manage and optimize sales of Renewal opportunities Train new hire...SuggestedWork experience placementWork at officeHome officeFlexible hours$73k - $78k
...assistance or a reasonable accommodation during the hiring process may contact our team by phone at: (***) ***-**** ****@*****.***.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries. At...SuggestedFull timeTemporary workPart timeFor contractorsWork experience placementLocal areaImmediate startOverseas$25 per hour
...tools such as Google Workspace applications, Zoom, and potentially other campaign tools like Act Blue or ThruText. Experience using FreshDesk, Airtable, and/or Asana is a plus. The Texas Democratic Party is committed to diversity among its staff and recognizes that its...SuggestedFull timeWork at officeLocal areaImmediate startNight shift3 days per week$18.9 - $26.7 per hour
...communications with respect to difficult situations, relaying service failures, etc. Answer phone calls and respond to all e-mails, Freshdesk tickets and chats in a timely manner. Emulate and uphold AIT's Core Values/Behaviors. Other duties as business deems...SuggestedWork at officeWorldwideFlexible hours- ...administering and using at least 3 of the following: CRM: Salesforce Sales Cloud, HubSpot, Zoho, Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Microsoft Dynamics, Monday. Service Desk: ServiceNow, Freshservice, Jira Service Management. DevOps: Jira, Linear,...SuggestedFlexible hours
$30 - $32 per hour
...teams. Proven expertise in managing customer engagements. Experience working within a Customer Support platform such as Zendesk, Freshdesk, Intercom, or Zoho. Experience working with SQL and Python. Experience working with Data Visualization tools, like Looker. Ability...SuggestedHourly payWork experience placementLocal areaRemote workWork from home- ...skills. Ability to work independently and as part of a team. Preferred Skills Experience using customer support tools such as Zendesk, Freshdesk, Intercom, or Salesforce Service Cloud. Multilingual communication skills. Experience in call center or online customer service...SuggestedWork experience placement
$20 per hour
...Diagnose product problems based on customer inquiries and provide effective solutions Enter and track customer service tickets using Freshdesk or similar systems Coordinate with internal teams to expedite parts orders and resolve shipping or fulfillment issues...SuggestedTemporary workMonday to FridayShift work- ...and collaboration skills. Be comfortable asking questions! Basic proficiency with operational tools such as Slack, Jira, Gainsight, Freshdesk, Salesforce, Tableau, or similar platforms. Advanced reporting skills desired (Google Sheets, Excel etc.) Comfortable with...Contract workRemote workWork from home
$22 - $26 per hour
...customer experiences. Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e‑commerce platform like Shopify. Command High Volume Inquiries: Confidently manage a high volume of customer inquiries....Full time- ...skills. Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk). Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy. Providing fit and...For contractorsWork at officeRemote workMonday to FridayMonday to ThursdayFlexible hoursWeekend work
- ...approach Comfortable learning and navigating complex software platforms quickly Experience using support or ticketing tools such as Freshdesk, Intercom, Jira, or Salesforce Ability to manage multiple customer conversations and priorities simultaneously Attention to...Temporary workWork at officeRemote workMonday to FridayFlexible hours
- ...training, and education will be considered. Prior experience with a business workflow or project management system (ServiceNow, Jira, Freshdesk, TeamSupport) is a plus. Telecommunications/TV engineering or operations experience and cloud platform experience are also pluses....Full timeRemote workFlexible hours
- ...incidents. Escalate as needed. Communicate clearly with other team members. Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications. Complete onboarding or offboarding functions for staff being...Temporary workWork at officeRelocationShift work
- ...and education will be considered. Prior experience with a business workflow or project management system such as ServiceNow, Jira, Freshdesk, or TeamSupport is a plus. Television engineering or operations experience is a plus. Cloud platform experience is a plus....Full timeRemote workFlexible hours
- ...engagement. Operational & Office Support Office Upkeep: Work from the Dallas office 5 days per week. Act as a backup for responding to Freshdesk inquiries typically handled by the Office Admin. Maintain internal SOPs, trackers, and dashboards to support visibility and...Work at officeRemote workMonday to FridayShift work
$50k - $80k
...roles (retail, hospitality, call center, support, etc. all count). Bonus: experience with ticketing systems (Zendesk, Intercom, Freshdesk, Pylon, etc.). We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations...Contract workNight shift$47k - $60k
...solutions Ability to work both independently and collaboratively within a team Proficiency in customer support software such as Zendesk, Freshdesk, or similar platforms Experience in the restaurant industry or with restaurant software is a plus Demonstrates initiative,...Permanent employmentRemote workFlexible hours$90k - $110k
...fast-paced startup environment. Proficiency in Microsoft Office; experience with CRM or helpdesk tools (e.g., Gorgias, Zendesk, Freshdesk) is a strong plus. Ability to work both independently and collaboratively, with the flexibility and resourcefulness that small-team...Work at office- ...Ability to manage and prioritize multiple projects Experience working with ticketing systems (e.g., Zendesk, Salesforce Service Cloud, Freshdesk) Familiarity with support KPIs such as CSAT, FRT, NPS, backlog management, and SLA performance Strong analytical skills with the...Flexible hours
$123.3k
...preferably with at least 3+ years managing high-volume higher education direct and indirect customer support Hands-on expertise with Freshdesk, NetSuite, and customer reputation platforms such as Better Business Bureau & Trustpilot Proven ability to balance operational...Work experience placementSeasonal workWork at officeWork from home- ...projects launch on time and on budget, managing timelines and resources independently. Operational & Technical Support Utilize FreshDesk CRM to respond promptly to customer inquiries and escalations, ensuring timely resolution and comprehensive ticket documentation....Full timeWork at officeImmediate startShift work
- ...supporting surveys, reports, research, and NPS dashboards Manage daily Net Promoter Score (NPS) programs across platforms (Solucx, Freshdesk, Yotpo) to ensure full coverage of customer touchpoints Integrate and validate data across systems to ensure accuracy,...
