About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Manager Labor Relations negotiates and administers collective bargaining agreements that cover approximately 1,000 unionized employees. The Senior Manager Labor Relations develops productive relationships with union counterparts, resolves union related issues in a timely and fair manner, hears and responds to grievances, and assists in the preparation for arbitration. In addition, this role provides day-to-day and innovative, strategic labor relations consultation and support to business leaders of union represented employees, positioning leaders to achieve business objectives, and partners with other HR functional areas to ensure the Labor Relations function delivers high-impact outcomes as a best-in-class function.

The Main Responsibilities

Serve as first chair in negotiating collective bargaining agreements with union representatives.

Administer, interpret, and optimize collective bargaining agreements to serve the needs of the business.

Develop and maintain productive, solution-oriented relationships with union counterparts, fostering a climate of collaboration and trust.

Hear and respond to grievances, conduct investigations, and facilitate arbitration as needed.

Monitor and analyze labor relations trends and best practices, recommending and implementing improvements.

Advise business leadership and HR partners on labor relations issues.

What We Look For in a Candidate

8+ years in either a Legal/HR/Labor Relations role in a union environment

Bachelors Degree required, JD or Masters Degree preferred

First-hand experience in the negotiation and administration of union collective bargaining agreements, grievance handling, and union performance management.

Understanding and ability to apply all aspects of the National Labor Relations Act (NLRA) as well as employment and human resources related laws, regulations, policies, principles, concepts and practices, including but not limited to Title VII, EEO, ADA and FMLA; and, associated employment laws

Skills

Contract administration -- strong negotiation, conflict resolution, and problem-solving skills

Results oriented - perseverance to press through obstacles and engage the necessary resources to achieve objectives

Communication and influence - highly effective written & verbal communication along with strong influencing behaviors

Growth mindset - a flexible and growth-oriented mindset, willing to adapt and learn from feedback

Leadership presence - regular interaction and influence of Director and above levels, companywide

Analytical mindset - analytical approach with the ability to translate data into meaningful solutions

Attention to detail - ability to assess high level trends as well as identify smaller issues that can have broader impact on the business

Data management - good functional capabilities across the Microsoft office suite, specifically TEAMs, SharePoint, Excel, Word, and Power Point

Stakeholder management and reporting - ability to incorporate user requirements into processes, recommendations, and on-going programs

Travel required to negotiate collective bargaining agreements

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$111480 - $148630 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$117340 - $156450 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$123210 - $164280 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$129080 - $172100 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 333192

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

111480

Salary Max :

172100

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.