Full job description

R019750

Tempe, Arizona, United States

Customer Care

Regular

Location:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team

While our Center of Excellence is located in Arizona , this position is open to other additional states (remotely). This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, or the Virgin Islands.

Join our team

The Professional Web Services Sales position will use both outbound and inbound consultation at different points in our customers’ life cycle to build relationships and help customers build their business online. This is done by Inbound Leads, Webinar Leads, SEO Campaigns and more.

What you'll get to do...

Reach out to Customers who request more information on GoDaddy “Do It For Me” (DIFM) services.
Make outbound calls to consult with existing website design customers to enhance and evolve their online presence
Perform ongoing needs analysis with our customers in an effort to make recommendations regarding updates to their websites
Recommend products, services, and/or online strategies to help customers with their business or individual needs with a one-call, one-customer, one-unique-story-at-a-time mentality. This could include describing new products/services or helping customers renew or purchase additional products/services.
Engage website designers and content writers as needed to provide the appropriate design services for the customer
Proactively manage each customer relationship and communication touch point to foster a trusted partnership. Provide ongoing communication and follow-up to keep each customer informed throughout their customer life cycle, including welcome calls, celebration calls and general inbound and outbound customer contacts. Work with customer to make sure the end result delights them
Adhere to department performance and productivity standards such as Customer Retention, Calls Per Day, Quality Scores, and Sales metrics.

Your experience should include...

2+ years of previous outbound dialing experience
5+ years of Sales Experience
Demonstrated success in a consultative customer service and sales role
Strong customer relationship management skills, attention to detail, organizational and telephone skills and commitment to customer satisfaction
Ability to interact and communicate effectively cross-functionally and within various levels of the organization
Team-oriented and the ability to work effectively on a team
Excellent written and verbal communication skills
Good organizational skills and the ability to thrive, multitask and prioritize in a high-volume and fast-paced environment
Strong understanding or strong willingness and aptitude to learn Internet and website technologies

You might also have…

Knowledge of internet commerce, websites, SEO, and social media trends
Previous Sales cycle management experience.
Experience with Salesforce to drive seamless sales and customer relationship management
Relevant knowledge regarding a small business’ online footprint, and the best ways to continue to promote their products/services on the web.
Knowledge of GoDaddy products and services such as Website Builder, Quick Shopping Cart, Online Store, and Search Engine Visibility

We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Professional Services