Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

This shift is full-time and may consist of 7A-3P or 3P-11P

Compensation:

$14 - $14.50 hourly

Responsibilities:

Bookkeeping: keep accurate records of all hotel guest account information
Mitigate customer complaints as needed
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Must have graduated high school, received a GED or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations

Must be able to handle credit cards and third-party reservations correctly. Agent must know how to handle this
Only Qualified candidates please apply
This position is full-time for the 3 PM - 11 PM shift and 7 AM - 3 PM shift
Must possess the confidence and the ability to handle customer complaints and issues with grace
Onsite and online training available if position is offered

About Company

The Hotel Indigo Birmingham is located in a landmark Art Deco-style building dating from the early 1930s in the city's historic Five Points South neighborhood. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history while incorporating modern amenities like hardwood floors, spa-inspired showers, luxury bath amenities, and linens. We're also adding some exciting (and tasty) options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverages.

Hotel Front Desk Clerk