JOB SUMMARY Responsible for the daily operations of the assigned physician practices of Memorial Medical Associates (MMA). This includes but is not limited to regulatory agency compliance, staff allocation, productivity and resource allocation. Responsible for staff educational and compliance needs as they relate to job performance and expectations. Contributes to the development of an operational budget and is expected to maintain budgets as set forth from MMA Administration. Works with the Director and Associate VP in relation to service line growth planning, project oversight of new services and development of execution. Responsible for good communication development within each practice and responds to all practice needs in a timely manner. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care. PRIMARY JOB RESPONSIBILITIES Assess, plan, organize and direct overall service operations of MMA. A participant in goal development and oversight of medical office practices and operations as it relates to staff and ancillary support. Ensure that educational needs of the staff are being met and maintained as dictated by regulatory agencies and organizational compliance while working in conjunction with the Clinical Manager. Keep MMA administration informed of departmental activities within each medical office as it relates to operational activities and needs of the specific office practice and growth. Conduct monthly formal meetings with each medical office. Assure adequate staffing, inventory, supplies, and physical space to facilitate efficient day- to-day operations of medical offices. Actively participate in complaint resolution for physician and staff. Serve as on-sight management for larger practices and other practices as needed (minimum of 1 day/week).Accountable for completing yearly operational budget and for meeting budget for assigned practices. Review, approve and forward invoices for MMA practices to Accounting. Handle all coaching and discipline with all MMA office staff members. Ninety (90) day and annual employee evaluations for all MMA office staff members. Assist in remodeling and office moves. Investigate all MMA patient complaints. Accountable to ensure staff is managing providers# schedules in a way that it is beneficial to both patient and office work flow. Demonstrates knowledge of and support of MH mission, vision and value statements, standard policies, procedures, operating instructions, confidentiality statement, corporate compliance plan and code of ethical behavior. DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES Act as a liaison with other departments in working collaboratively on projects as designated. Demonstrate knowledge of and supports MH corporate mission, vision and value statements, standard policies, procedures, operating instructions, confidentiality statements, corporate compliance plans and code of ethical behavior Demonstrates job related aspects of patient safety to assure a safe environment, safe and effective use of equipment and technology, and decreased risk of potential adverse patient occurrences. Develop and enforce policies and procedures, orientation guides, operating instructions, and other documents as requested. Other duties as assigned SPECIAL REQUIREMENTS Leadership skills Leadership skills Verbal and written communication skills Public speaking and group facilitation Budget and finance management Multi-task management Key Benchmark and Success Factors High level of physician, employee and patient satisfaction commitment. High level of physician and employee mentoring ability Ability to support and contribute to budget planning and goal setting Excellent communication style, which promotes dialog for problem solving. Good sense of operations of medical office and the dynamics needed for successful outcomes. JOB SPECIFICATIONS EDUCATION Healthcare Administration degree desired Bachelor#s Degree or equivalent EXPERIENCE A minimum of three (3) years previous management experience in a physician network or ambulatory care setting. Understanding of practice dynamics including budgeting, management, staffing, billings, and human resources, staff education and compliance fundamentals and Joint Commission compliance ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS These physical requirements are not exhaustive and additional job related physical requirements may be added on an as needed basis. Corrective devices may be used to meet physical requirements. Sedentary Work: Frequently required to stand, kneel and crouch. On a daily basis may be required to move about, sit, climb stairs and bend. Is frequently required to lift and carry up to 20 lbs. May be required to push/pull/carry items between 20-100 lbs. Vision: Requires the ability to perceive the nature of objects by the eye. Near acuity: Clarity of vision at 20 inches or less. Midrange Acuity: Clarity of vision at distances of more than 20 inches and less than 20 feet. Motor Coordination: While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement, handle or feel objects, be able to use tools or equipment that requires reaching with hands and arms. Must be able to travel independently throughout the hospital; access patients/families including areas confined by space and/or equipment. Speaking/Hearing: Ability to give and receive information through speaking and listening. ESSENTIAL TECHNICAL ABILITIES Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare. ESSENTIAL MENTAL ABILITIES Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations. Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws. ESSENTIAL SENSORY REQUIREMENTS Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals. Able to hear for work-related purposes. INTERPERSONAL SKILLS Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication. Required to remain calm when adversity is encountered. Open, honest, and tactful communication skills. Ability to work as a team member in all activities. Positive, cooperative and motivated attitude.

JOB SUMMARY

Responsible for the daily operations of the assigned physician practices of Memorial Medical Associates (MMA). This includes but is not limited to regulatory agency compliance, staff allocation, productivity and resource allocation. Responsible for staff educational and compliance needs as they relate to job performance and expectations. Contributes to the development of an operational budget and is expected to maintain budgets as set forth from MMA Administration. Works with the Director and Associate VP in relation to service line growth planning, project oversight of new services and development of execution. Responsible for good communication development within each practice and responds to all practice needs in a timely manner. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.

PRIMARY JOB RESPONSIBILITIES

* Assess, plan, organize and direct overall service operations of MMA.
* A participant in goal development and oversight of medical office practices and operations as it relates to staff and ancillary support.
* Ensure that educational needs of the staff are being met and maintained as dictated by regulatory agencies and organizational compliance while working in conjunction with the Clinical Manager.
* Keep MMA administration informed of departmental activities within each medical office as it relates to operational activities and needs of the specific office practice and growth.
* Conduct monthly formal meetings with each medical office.
* Assure adequate staffing, inventory, supplies, and physical space to facilitate efficient day- to-day operations of medical offices.
* Actively participate in complaint resolution for physician and staff.
* Serve as on-sight management for larger practices and other practices as needed (minimum of 1 day/week).Accountable for completing yearly operational budget and for meeting budget for assigned practices.
* Review, approve and forward invoices for MMA practices to Accounting.
* Handle all coaching and discipline with all MMA office staff members.
* Ninety (90) day and annual employee evaluations for all MMA office staff members.
* Assist in remodeling and office moves.
* Investigate all MMA patient complaints.
* Accountable to ensure staff is managing providers' schedules in a way that it is beneficial to both patient and office work flow.
* Demonstrates knowledge of and support of MH mission, vision and value statements, standard policies, procedures, operating instructions, confidentiality statement, corporate compliance plan and code of ethical behavior.

DEPARTMENTAL AND ADDITIONAL JOB RESPONSIBILITIES

* Act as a liaison with other departments in working collaboratively on projects as designated.
* Demonstrate knowledge of and supports MH corporate mission, vision and value statements, standard policies, procedures, operating instructions, confidentiality statements, corporate compliance plans and code of ethical behavior
* Demonstrates job related aspects of patient safety to assure a safe environment, safe and effective use of equipment and technology, and decreased risk of potential adverse patient occurrences.
* Develop and enforce policies and procedures, orientation guides, operating instructions, and other documents as requested.
* Other duties as assigned

SPECIAL REQUIREMENTS

Leadership skills

Leadership skills
* Verbal and written communication skills
* Public speaking and group facilitation
* Budget and finance management
* Multi-task management
Key Benchmark and Success Factors
* High level of physician, employee and patient satisfaction commitment.
* High level of physician and employee mentoring ability
* Ability to support and contribute to budget planning and goal setting
* Excellent communication style, which promotes dialog for problem solving.
* Good sense of operations of medical office and the dynamics needed for successful outcomes.
JOB SPECIFICATIONS EDUCATION
* Healthcare Administration degree desired
* Bachelor's Degree or equivalent
EXPERIENCE
* A minimum of three (3) years previous management experience in a physician network or ambulatory care setting.
* Understanding of practice dynamics including budgeting, management, staffing, billings, and human resources, staff education and compliance fundamentals and Joint Commission compliance
ESSENTIAL PHYSICAL ABILITIES/MOTOR SKILLS
These physical requirements are not exhaustive and additional job related physical requirements may be added on an as needed basis. Corrective devices may be used to meet physical requirements.
* Sedentary Work: Frequently required to stand, kneel and crouch. On a daily basis may be required to move about, sit, climb stairs and bend. Is frequently required to lift and carry up to 20 lbs. May be required to push/pull/carry items between 20-100 lbs.
* Vision: Requires the ability to perceive the nature of objects by the eye. Near
acuity: Clarity of vision at 20 inches or less. Midrange Acuity: Clarity of vision at distances of more than 20 inches and less than 20 feet.
* Motor Coordination: While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement, handle or feel objects, be able to use tools or equipment that requires reaching with hands and arms. Must be able to travel independently throughout the hospital; access patients/families including areas confined by space and/or equipment.
* Speaking/Hearing: Ability to give and receive information through speaking and listening.
ESSENTIAL TECHNICAL ABILITIES
* Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.
ESSENTIAL MENTAL ABILITIES
* Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
* Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, regulations, rules and laws.
ESSENTIAL SENSORY REQUIREMENTS
* Able to see for the purpose of reading information received in formats including but not limited to paper, computer, reports, bulletins, updates, manuals.
* Able to hear for work-related purposes.
INTERPERSONAL SKILLS
* Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
* Required to remain calm when adversity is encountered.
* Open, honest, and tactful communication skills.
* Ability to work as a team member in all activities.
* Positive, cooperative and motivated attitude.