Job Description

Job Summary

The Director of Information Technology will oversee all aspects of IT, including systems, networks, cloud services, and IT security. Responsibilities will encompass system management, operations, and maintenance, as well as budget management and contract oversight. The Director will evaluate and enhance information systems operations in alignment with business and management objectives, focusing on factors such as cost, quality, information security, and compliance with policies. Additionally, the Director will provide support for system and software design, development, integration processes, and ensure user-friendly interfaces with help resources.

Key Interactions

G&H Employees, G&H executive leadership, senior client leadership, mariners, industry associations, and 3rd party vendors

Job Responsibilities, Required Knowledge, Skills

Ability to always communicate effectively and professionally
Ability to communicate IT programs to a general audience
Ability to familiarize with company documents including policies and procedures and the company Towing Management Systems (T.S.M.S)
Ability to maintain confidentiality in all matters and areas of the organization
Ability to manage multiple demands simultaneously while maintaining service standards
Ability to manage multiple demands simultaneously while maintaining high service standards
Ability to successfully conceptualize, launch, and deliver multiple (IT/IS) initiatives on time and within budget
Ability to understand and execute complex oral and written instructions
Ability to work independently with minimal or no guidance
Accomplish IT department financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
Adhere to all company policies and procedures
Conduct operational and security reviews before solution implementation and migration
Define and implement support standards to provide a secure computing environment and minimize variability throughout the enterprise
Develop and manage company information systems, network systems, PC hardware, and software, promoting efficient use of technology
Establish and simulate software development standards and processes along with best practices for the delivery of scalable and high-quality software
Excellent written and verbal communication skills
Guide, coach, and mentor system/network services and software development staff.
Implement disaster recovery, backup procedures, information security, and control structures
Implement improvements and review changes to network security
Interpersonal and communication skills; self-awareness and ability to deal with others using courtesy, tact, and good judgment, and the ability to be service-oriented while possessing outstanding customer service abilities
Interpersonal skills including self-awareness and the ability to deal professionally with others and always make professional judgments
Maintain operating systems, design and test code for company systems and software to ensure efficiency
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; benchmarking state-of-the-art practices
Manage technical support (internal and external system interfaces), network administration, and help desk operation
Manage the implementation and control of API and EDI exchanges
Manage the voice and data communication systems
Must be a team player and support the mission, vision, and goals of the company and the department
Must be service-oriented and customer-centric to all internal and external customers
Must possess strong business acumen and demonstrated ability to employ the strengths of (IT/IS) to solve business issues while managing costs and risk
Negotiate purchases, licenses, hardware and software installations, and support services
Oversee data conversion from information sources into corporate systems
Prepare lifecycles for different projects inclusive of research, development, design, evaluation, and testing along with delivery to operations
Proven ability to troubleshoot, test resolutions, and escalate common issues
Proven ability to troubleshoot, test resolutions, and escalate common benefit issues.
Proven analytical and problem-solving skills
Proven leadership skills, guiding an organization through network, systems, and software development stages
Provide technological leadership, vision, and guidance for developing and implementing company information systems initiatives, overseeing architecture and technical roadmap
Recognized analytical and problem-solving skills
Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
Requires skills and experience in identifying, evaluating, and gauging the appropriateness of new technological developments for the enterprise and providing technological vision and guidance for developing and implementing (IT/IS) initiatives that promote leadership for the enterprise in a constantly changing and increasingly competitive marketplace

Strong communication, organizational, analytical, time management, problem-solving, and planning skills

Support quality service by establishing and enforcing organization standards

Education & Experience

A High school diploma or GED is required; an advanced degree such as a M.S. or B.S. in computer science, information technology, or related field is preferred; extensive experience may be considered in lieu of education
Applied experience in mobility products such as iPhone, iPad, Android, Tablets, etc.
Attention to detail and problem-solving skills
Five (5) or more years of applied IT supervisory, leading technical teams, or management experience
Excellent interpersonal skills
Experience in the maritime industry is preferred
Ten (10) or more years of experience developing software using OOP languages including back-end development using SQL databases
Project management to include scrum, agile, khanban, swim lanes, dev ops, TFS (Team Foundation Server)
Security & Governance Frameworks (ISO 27001 & NIST)
Software Language experience to include C#.NET, SQL, XML, ASP.NET MVC, MS Visual Basic Scripting, MS Jscript, Microsoft, Azure, .net core, .net
Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
Proficiency leading remote technical teams, onshore and offshore

Required Licensure & Certifications

Requires an active and valid driver's license
Transportation Worker’s Identification Credential (TWIC) preferred

Working Conditions

Work hours will be assigned based on business needs however, work hours will typically be Monday-Friday from 7:30 am to 4:30 pm. Work hours may include irregular hours including weekends, holidays, and after-hours to assist in completing special tasks or assignments
Out-of-regional travel may be required to visit field offices, attend training, or other work-related events
Work may be performed in a hybrid environment, subject to business needs and corporate vision
Onsite work may be necessary in office locations, field offices, or colocation data center facilities
Office locations include Galveston, Tx and Clearlake/Nassau Bay, Tx
Field office locations include Deer Park, Tx and Corpus Christi, Tx

Special Projects

Assist the management and or executive team when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
Completion of other duties as assigned by the department manager as it relates to the program and position

Behavioral Competencies

Time Management

The candidate is comfortable with goal setting and working in a team setting
The candidate must be able to prioritize and complete tasks promptly
The candidate has excellent time management skills and ability to multi-task and prioritize work

Teamwork

The candidate is autonomous, self-motivated to complete work-related tasks and solve problems, reliable, customer service oriented, and intrinsically driven to collaborate with and help the organization achieve the overall department visions and goals
The candidate should be comfortable working autonomously and as a team, while always maintaining professionalism
The candidate must be able to collaborate with others to problem solve and establish effective solutions to problems
The candidate understands the urgency of ensuring business continuity and will set and manage reasonable expectations for stakeholders regarding the resolution of issues.

Listening

The candidate must be able to understand and act upon verbal direction or explanation of support need

Resourcefulness

The candidate will not hesitate to share creative or innovative ideas that will yield efficiency or provide resolution to needs or problems
The candidate will be proactive, working cross-functionally as needed to provide answers and solutions
The candidate will not hesitate to seek guidance and support from other employees to complete their job duties safely and effectively

Essential Job-Related Physical & Mental Requirements

Physical:

Ability to ascend and descend stairs
Ability to bend, twist, kneel, stoop, and or reach for items
Ability to board vessels safely
Ability to detect and write effectively
Ability to handle objects
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
Ability to hear with or without aid
Ability to move around within an office setting and or other locations as needed
Ability to operate office equipment
Ability to push, pull, and or squat
Ability to remain in a stationary position for long periods
Ability to transport, adjust, and or move items up to 50 lbs
Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting

Mental:

Ability to accept constructive criticism
Ability to anticipate needs
Ability to cultivate a positive working environment
Ability to express self clearly and effectively, orally and in writing, and use ethical and professional judgment
Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public including providing professional courtesy, tact, decision-making skills, prompt responsiveness, efficiency, and courteous customer service and assistance to all
Ability to maintain regular attendance
Ability to meet deadlines
Ability to be professional and use professional judgment 100% of the time
Ability to multi-task and plan time efficiently 100% of the time
Ability to perform job description and duties with minor supervision
Ability to reason and analyze effectively
Ability to solve practical problems as it relates to the position
Ability to understand, communicate, and comprehend information in English
Ability to work professionally with others 100% of the time
Required to pass and maintain all mandatory training
Requires the ability to work collaboratively in a team setting
Requires the ability to treat everyone professionally with courtesy, decency, and respect

Worksite Environmental Conditions

Ability to work alone
Ability to work closely with others
Ability to work long and or irregular hours
Potential exposure to tobacco products
May be exposed to excessive noises
May be subjected to both inside and outside environmental conditions, which include variations in temperature, dampness, humidity, heat, and cold
May be subjected to exposure to fumes, dust, gases, and or chemicals
May be subjected to water and or liquids
Travel by motor vehicle, van, bus, or plane

We are an equal opportunity employer and prohibit unlawful discrimination per federal, state, and local laws. We value diversity and are committed to being an inclusive environment for all candidates and employees representing a variety of backgrounds, perspectives, and skills. All employment is based on qualifications. Qualified individuals must be able to perform all the functions listed in the job description with or without reasonable accommodation as based on ADA requirements.