COMPANY OVERVIEW

Imagined and created by Cason and Virginia Callaway more than seven decades ago, Callaway Resort & Gardens (CRG) is a refuge from everyday stresses for millions of visitors. The ever-changing 2,500-acre historic woodlands garden with miles of nature trails is designed to celebrate the area's natural beauty and native species, encouraging families to get outdoors, naturally connecting with each other and with nature. Located just over an hour from Atlanta, the resort is tucked away in picturesque Pine Mountain, Georgia.

Activities and recreation include biking, hiking, golfing, birdwatching, swimming, ziplining, canoeing, fishing, or simply unwinding at the spa. With a tropical butterfly conservatory, a lakeside white sand beach, and special events, every season offers different things to experience.

Resort accommodations include 300 guest rooms at a full-service lodge or family-friendly cottages and villas with living rooms, full-size kitchens, screened patios, fireplaces, and barbecues all included. Resort amenities include a world-class spa, thirty-six holes of golf, and a variety of restaurants.

ROLE OVERVIEW

The Programming Manager is a passionate and detail-oriented professional who is happiest creating top-notch guest experiences for Callaway Resort & Gardens (CRG) visitors, whether they are here for the day or staying with us overnight. This manager creates and oversees a calendar of activities, assuring there is always something happening at CRG and creating memorable experiences! This critical position ensures activities are scheduled efficiently, communicated effectively, and executed at excellence so guests' expectations are consistently exceeded.

Maintains exceptional cleanliness, efficiency, and safety standards, following and promoting company safety and security policies and procedures.

QUALIFICATIONS

Solid track record . 3-4 years related experience in a resort/hospitality, event management, attractions, or similar guest experience role. Bachelor's degree in Hospitality Management or related field preferred.

Guest-focused & creative . Passion for delivering an excellent and imaginative guest experience.

Detail-oriented. Ability to understand and communicate the big picture while delivering on the minutiae.

Solid judgment . Exceptional leadership, communication, and problem-solving skills.

Highly organized . Develops systems to create and manage calendars.

Great communicator . Able to keep information flowing up and down the ladder, throughout the organization.

Financially astute . Ability to create and reconcile budgets. Also able to negotiate third-party vendor agreements.

Proactive. Ability to self-direct when needed, and has a get-it-done mentality, setting and meeting deadlines.

Multi-tasker. Ability to juggle and pivot when circumstances require.

Problem-solver & eager to learn. Anticipate or troubleshoot any issues or challenges that may arise during activities or events.

Flexible. Willing to work in a fast-paced, dynamic environment, including weekends and holidays as required. Many events typically occur outside business hours.

Tech savvy . Mastery of Microsoft programs, including Word, Excel, and PowerPoint, plus willingness to learn internal systems.

DUTIES & RESPONSIBILITIES

The following duties are typical for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Drives creation of entertainment and educational programming and themed activities at the Resort & in the Gardens, e.g. S'mores by the lake, Nature Talks, arts & crafts, etc. Assures programs are engaging, entertaining, and high quality.

Create, organize, and oversee Callaway Resort & Garden's guest activities, events, recreational, and shows calendar. This requires driving, compiling, and managing CRG's calendar of entertainment or educational programming (S'mores by the lake, Nature Talks, arts & crafts, etc.), Special Events (e.g. Celebrate Spring, Summer Family Adventure, Pumpkins, and Fantasy in Lights), recreational programming (e.g. beach activities, fishing, ziplining, biking, etc.), and shows (e.g. Birds of Prey).

Works closely with Resort & Gardens operations teams to ensure planned programming and activities are staffed and executed as planned.

As needed, schedules and hires third-party vendors through direct interviews or working with outside resources.

Assists in planning and preparation of annual Special Events.

Manages the project timelines for entertainment and educational programming and Special Events.

As needed, on-site coordination for entertainment and educational programming, Special Events, and activities driven by Marketing.

Serves as a guest experience communications hub between departments: Marketing, Operations including Recreation, and Resort. Communicates! Communicates! Communicates! Maintains the flow of information related to guest activities and Special Events within the organization.

Assures guest-facing communication vehicles such as website, app, and on-property tools are up-to-date.

Fosters a positive work environment and promotes teamwork.

Maintains exceptional cleanliness, efficiency, and safety standards, following and promoting company safety and security policies and procedures.