Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

Join our award-winning IT organization! We offer strong benefits, generous time off and a very competitive 403B contribution.

*Montefiore requires employees to reside in NY, NJ, CT, or PA, to be available to work in- office when required, and to be vaccinated, including for Flu and COVID.

Montefiore IT is actively recruiting for Infor ERP Finance and Supply Chain Management! We recently implemented Infor FSM, and we are assembling a dedicated team to provide ongoing support for the lifecycle of this critical module.

We are hiring for a Senior Product Manager, a senior-level position that requires a strong technical background and significant experience in managing ERP systems. While familiarity with Infor ERP is desirable, we also welcome candidates with substantial healthcare or ERP expertise. The ideal candidate will be a strategic thinker, adept at leadership, communication, and collaboration across cross-functional teams. They should possess a deep understanding of business processes and how they align with ERP systems. As a subject matter expert, the Senior Product Manager will oversee multiple teams, ensuring seamless application development and delivery to our clients, along with ongoing maintenance in accordance with Service Level Agreements.

The Senior Product Manager provides leadership and develops direct reports in management functions. The Senior Product Manager provides high-level input on product design and optimization and is responsible for managing the product infrastructure, monitoring performance and processes, and gathering and implementing user requirements. The Senior Product Manager oversees the requests for new systems, processes, enhancements, or other opportunities and suggests alternatives. The Senior Product Manager provides outstanding client service and contributes to the organization’s mission of utilizing information technology to improve patient care.

JOB OVERVIEW:

The Senior Product Manager - Overall Development & Integration Lead of Infor ERP will be responsible for leading the overall development and integration efforts of the Infor ERP system. This role plays a critical part in shaping and executing our ERP strategy, overseeing software development, and ensuring seamless integration with other business & clinical systems. The Senior Product Manager will work closely with cross-functional teams to ensure that the ERP system meets the needs of various business functions, and that it is aligned with the company's overall strategic objectives.

Responsibilities:

Subject matter expert in area of product specialization. Maintains expertise in a product area and understands the effects of market trends on all available products from vendors in marketplace.

o Provides high-level input on product design and optimization.

o Provides expert guidance to the team on new solutions and provide management with insight and recommendations on suggested solutions.

o Provides expert knowledge of the business or clinical function being supported.

Manage teams of professionals engaged in providing Product services.

o Plan the work, delegate effectively and follow up with staff, providing support and guidance.

o Responsible for resource allocation within his/her product group, managing assignments, and overseeing work for new implementations (new system roll-out or new functionality) and maintenance/support of products.

Evaluate the team and its members’ level of performance, to provide performance management and establish the delivery of top tier services and products to the client.

o Mentor and identify training needs for team members, ensuring professional development and superior technical expertise.

o Responsible for staffing decisions and promotion of team members.

Oversee and manage projects ranging in size, complexity, and scope.

o Contribute to the development of scope documents for existing clients, new clients, and prospective clients within area of product knowledge.

o Develop work estimates by gaining an understanding of the client’s business needs and objectives while knowing the capabilities and limitations of the application or system.

o Oversee the documentation of user requirements and workflow.

Manage product requests, reviews requirements and specifications, and works closely with technical teams and end-users to assure high quality.

Determine how changes impact the overall system and that of interrelated systems.

o Evaluate requests for new systems, processes, enhancements, or other opportunities and suggest alternatives if necessary.

o Communicate regularly with others in the organization that may be affected or need to provide input for a successful integration.

Responsible for the design and delivery of product solutions, ensuring that the end product meets the intended needs of the client. Work closely with other teams within the company in order to achieve this.

o Ensure that changes, modifications, and implementations do not affect product performance or other applications and systems.

o Oversee the design of workflow for new systems.

o Ensure systems are performing at satisfactory levels in order to maintain clients’ clinical and business processes.

Participates in all system go-lives under his/her responsibility. Coordinates with Project Managers responsible for implementations as well as other Product Managers involved in multi-disciplinary efforts.

Regularly speaks with clients to address and troubleshoot high-level issues. Works closely with the team to deliver high quality customer support.

Meet with clients regularly and establishes priorities by working with the Client Executive and end-users.

Interface and work with other departments to identify and resolve issues regarding coordinated efforts to deliver client solutions. Allocate team resources to other departments as needed.

Application Requirements:

Define and execute the development and integration strategy for our Infor ERP system.

Lead and mentor a team of software developers, integration specialists, and development SMEs.

Collaborate with business stakeholders to gather and analyze requirements for new features, customizations, and integrations.

Ensure the quality, performance, and scalability of software development projects.

Oversee the design and implementation of integration solutions between Infor ERP, EPIC, Banks and other business applications.

Manage the deployment of software updates, patches, and new features in the Infor ERP system.

Maintain compliance with security and regulatory standards, particularly with regards to data privacy and protection.

Monitor and improve system performance and stability, addressing issues promptly.

Stay informed about emerging technologies and industry best practices and implement relevant advancements.

Subject matter expert in his/her area of specialization. Maintains his/her expertise in the development area and understands the effects of market trends on all available products from vendors in marketplace.

o Provides high-level input on design and optimization.

o Provides expert guidance to the team on new solutions and provide management with insight and recommendations on suggested solutions.

Manage development requests, reviews requirements and specifications, and works closely with other technical teams and end-users to assure high quality.

Determine how changes impact the overall system and that of interrelated systems.

o Evaluate requests for new systems, processes, enhancements, or other opportunities and suggest alternatives if necessary.

o Communicate regularly with others in the organization that may be affected or need to provide input for a successful integration.

Ensure compliance with Infor ERP security, organizational controls, regulatory requirements, and monitor system performance and stability

Required:

Bachelor’s degree in Computer Science, Information Technology, or experience in a related field.

ERP Migration experience

Managing others including employee selection, performance management, delegation, and motivating and rewarding others.

Overall understanding of the application systems development lifecycle.

Industry experience either working in or supporting a client community.

Estimating level of effort for application development activities and writing proposals for work.

10+ years of experience in software development, with at least 3 years in a leadership role related to ERP systems.

Strong knowledge of Infor ERP systems and their modules.

Proven experience in managing software development teams and complex projects.

Expertise in software development methodologies and practices, such as Agile or DevOps.

Solid understanding of integration techniques, including APIs, ETL processes, and middleware solutions.

Knowledge of security and compliance standards relevant to ERP systems.

Exceptional problem-solving skills and a results-oriented mindset.

Strong project management skills, with the ability to manage multiple projects simultaneously.

Desired:

Master's degree in Computer Science, Information Technology, or a related field.

Relevant certifications in project management, ERP systems, or software development.

Experience with other enterprise software systems and integration tools.

Familiarity with cloud-based solutions and infrastructure.

Demonstrated ability to lead change management efforts.

Department: [[filter14]] Bargaining Unit: [[filter11]] Campus: [[filter12]] Employment Status: [[filter1]] Address: [[filter4]]

Shift: [[filter2]] Scheduled Hours: [[filter6]] Req ID: [[id]] Salary Range/Pay Rate: [[customSalmin]] - [[customSalmax]] [[customRate]]

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click .

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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