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Job Description

This position is eligible for a $3000 Sign On Bonus!

About BioLife Plasma Services

Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases. While you focus on our donors, we’ll support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program, all in a fast-paced, friendly environment.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

OBJECTIVES/PURPOSE

The Bilingual Spanish speaking Medical Support Specialist helps to support our donors, including our Spanish speaking donors, by providing all Medical Support Specialist job duties to our donor populations.,. The Bilingual Spanish speaking Medical Support Specialist determines donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, donor notification of unsuitable test results. The Medical Support Specialist works under the direct supervision of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the supervision of the Center Physician for medical issues. Ideally, the Medical Support Specialist will be familiar with regulations of the plasma collection industry and/or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).

ACCOUNTABILITIES

Donor Eligibility (85%)

Helps to support the overall success of BioLife’s end to end donation process and helps to champion BioLife’s en Espanol initiative
Helps to communicate and provide support to all donors, including Spanish speaking donors to ensure a seamless and exemplary donation experience
Communicates to all donors, including Spanish speaking donors, written and verbally, including support in communicating important medical terminology in both Spanish and English, as needed
Determine donor eligibility accurately and in a timely manner, to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE) as required.
Evaluate and manage donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the execution of Center Physician’s standing orders and donor transport to emergency care facilities.
Manage donor deferral; reviews test results and notify donors of unsuitable test results per applicable SOPs.
Initiation and investigation of Post Donation Information (PDI).
Refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, problem solving, or guidance concerning medical or technical issues, including donor safety and eligibility.
Demonstrate continued competency in the performance of job responsibilities and complete periodic assessment with the Center Physician per applicable SOPs.
May be asked to help translate or facilitate communication with Spanish speaking donors and other BioLife team members.

Assist the EHS program as required per SOPs or as requested by the EHS Manager (5%)

Conduct pre-placement evaluation of new hires to include assessment of medical history questionnaire.
Support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
Maintain applicable employee medical records.
Member of EHS site committee and assist in training of employees, as required.
Manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
Administer first aid to employees as needed.
Act as Pandemic Coordinator when authorized by EHS.
Supports investigations associated with pandemic threats within local community as indicated by EHS or Medical Affairs.

May perform all required duties in the area of Medical History (including, but not limited to): (10%)

Greet donors as they enter and exit the donor floor.
Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.
Enter donor information into the Donor Information System (DIS).

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

Currently licensed or certified in the state where duties will be assigned: Licensed Practical or Vocational Nurse (LPN or LVN)
Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification required
Must speak, read, and write fluent English and Spanish and successfully pass BioLife’s Spanish proficiency test upon hire
Fulfilment of state requirements (in state of licensure) for basic IV therapy
Able to satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist
Minimum of two years in a clinical or hospital setting preferred
Effective communication skills
Detail-oriented
Customer service oriented
Basic computer skills
Willingness to work with other Center Medical Team members to ensure coverage of all operating hours

Leadership

Integrity
Fairness
Honesty
Perseverance
Putting the patient at the center
Building trust with society
Reinforcing our reputation
Developing the business
Effective coaching and counseling skills.

Decision-making and Autonomy

Routinely makes decisions determining donor eligibility.
Seeks guidance from Center Physician and Center Management (including Quality) for medium to high impact decisions and urgent matters.
Regularly advises and consults with donors/customers (External)
Coordinates with Center Management team and Quality to ensure successful operation standards are met (Internal)

Interaction

Responsible for providing exceptional customer service to donors (external) and fellow employees (internal)
Attend staff meetings and other team meetings as required.
Ability to multi-task and work as a team player.
Attention to detail and ability to work independently
Effective coaching and counseling skills.

Innovation

Coordinates with all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.
Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

Complexity

Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment.
Willingness to travel preferred. (less than 10%)

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

Essential:

Bachelor’s Degree, or equivalent graduate of a recognized educational nursing program.
Currently licensed or certified in the state where duties will be assigned: Licensed Practical or Vocational Nurse (LPN or LVN)
Current Cardiopulmonary Resuscitation (CPR) and AED certification required
Ability to fluently and proficiently speak and read in both English and Spanish

Desired: Minimum of two years in a clinical or hospital setting preferred

ADDITIONAL INFORMATION

FLSA Classification (US) - Non-Exempt
Other duties and responsibilities as assigned.

Job Types: Full-time, Part-time

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Free parking
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance

Standard shift:

Day shift

Weekly schedule:

Monday to Friday
Weekend availability

Education:

High school or equivalent (Required)

License/Certification:

LVN/LPN (Required)

Work Location: In person

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

USA - AZ - Mesa

U.S. Hourly Wage Range:

$25.00 - $34.38

The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained , certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based e mployees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

USA - AZ - Mesa

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time