Job Description

Description:

JOB SUMMARY

The Property Manager oversees the day-to-day management of assigned residential property in a manner that achieves the full economic potential of the property, provides excellent services to residents, communicates and works effectively as part of the Nationwide team, ensures compliance, and maintains positive relations with governmental agencies.

PRIMARY DUTIES

Leasing

a) Represent Nationwide in a professional manner at all times.

b) Ensure property is rented to its fullest capacity.

c) Utilize marketing strategies to secure prospective residents.

d) Keep vacancy to a minimum by processing multiple applicants simultaneously immediately upon receipt of vacate notice by current residents.

e) Maintain up-to-date waiting lists to actively ensure minimal vacancies.

f) Ensure completeness and accuracy of applications, tenant paperwork, tenant files and tenant screening.

g) Review tenant applications for eligibility pursuant to company standards and compliance requirements.

h) Schedule and complete move-ins, move-outs, and inspections in a timely manner.

i) Monitor and track lease renewals, complete forms, and other paperwork.

j) Complete lease form, outline conditions and terms of occupancy with new residents and complete all required paperwork.

2. Financial Operations

a) Demonstrate ability to understand financial goals, operate assets in Nationwide’s best interest in accordance with Policies & Procedures Manual.

b) Maintain accurate records of all transactions, submit, and enter them into RealPage on a timely basis.

c) Collect and record rents, late fees, deposits, and other monies in a timely manner.

d) Promptly issues late notices for delinquencies and proactively collect delinquent payments.

e) Monitor the property budget and advise the Regional Property Manager of any issues that arise.

f) Enter and enforce payment plans with prior written approval of the Regional Property Manager.

g) Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.

3. Administrative Operations

a) Investigate and resolve tenant complaints and issues, prepare written incident reports, prepare serve and document tenant warning notices.

b) Maintain a daily Manager’s log.

c) Adhere to posted office hours.

d) Remain on-call as needed.

e) Enforce rules and regulations.

f) For affordable properties:

Ensure administrative functions adhere to rules and regulations outlined in HUD Handbook 4350.3 as well as company policies.
Perform annual and/or interim re-certifications; rent adjustment procedures including income, employment, and other verifications (including EIV) as required, complete required reports.

g) Handle evictions by preparing eviction letters, unlawful detainer filings, preparation for court, and appearing in court.

4. Property Maintenance

a) Ensure cleanliness and safety of the building, common areas and grounds.

b) Monitor and document the overall condition of the property, walking the property at least twice per day (morning and evening) to assure residents of management presence and to monitor the overall appearance of the property.

c) Ensure building components are in good working condition and repair.

d) Ensure the cleanliness and safety of the property, advise the Regional Property Manager in writing of any needed maintenance, repairs, or safety issues.

e) Schedule repairs and outside vendors as required.

f) Ensure work orders are being carried out in a timely fashion.

g) Properly record all work orders.

h) Comply with company standards for expenditure.

i) Solicit vendor bids as necessary in accordance with company policy.

j) Schedule, direct and supervise assigned maintenance staff.

k) Conduct regular unit inspections and walk through of vacated units assessing any damage, cost of repairs, and arrange for turnover repairs.

5. Unit Turnover / Inspections

a) Ensure units are “turned” in the quickest possible time by monitoring the process.

b) Inspect vacant units prior to move-in.

c) Conduct regular unit inspections (smoke detectors, appliances, mechanical systems, cleanliness, etc.), document findings to Regional Property Manager and file accordingly.

d) Conduct regular property inspections, document findings to Regional Property Manager and file accordingly.

6. Employee Management

a) Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership in accordance with Nationwide standards.

b) Plan weekly/daily office staff schedules and assignments.

SECONDARY DUTIES

Completes various tasks and manages miscellaneous projects and as needed by management and/or to accomplish company, property to compliance objectives.

Requirements:

JOB QUALIFICATIONS

Desired Education and Experience

3 years’ experience managing a large apartment complex, affordable housing experience preferred or relevant college degree in Property Management.
Experience and understanding of the administration of Project Based Section (8) required.
Maintain reliable access to a motor vehicle, a valid driver's license, satisfactory driver's record, and current automobile insurance.
Working knowledge of computer software: Excel, Word, Outlook.
Able to acquire a high level of skill to utilize RealPage property management software. KNOWLEDGE, SKILLS AND ABILITIES
Excellent interpersonal communication skills and relationship building skills to effectively work with a variety of people and personalities, including developing relationships with customers, prospective customers, vendors and coworkers.
Able to communicate clearly in person and in writing; able to write effective business correspondence.
Must possess a positive attitude and exhibit a positive approach to interacting with prospective, current and former residents, coworkers, vendors, government officials and anyone else with whom Nationwide does business.
Understand and display high levels of internal and external customer service.
Able to relate and interact effectively with a diverse population.
Able to read, understand and interpret rental agreements, government regulations, and budgets.
Mathematical skills to understand and implement budgetary and financial requirements.
Able to plan, prioritize, coordinate, and manage own work. Able to work unsupervised and solve routine problems independently, effectively and creatively
Applies effective time management skills in order to meet all deadlines.
Displays flexibility to meet organization’s unique needs.
Works with a take-ownership approach and operates with a sense of urgency.
Works as an effective and proactive team-player; understands the importance of supporting members and coworkers.
Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever representing Nationwide.
Able to work a flexible work schedule.
Understand basic building and property structural and maintenance needs and requirements to ensure property condition and safety meets Nationwide standards.

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB

Incumbent must be able to:

Hear and speak in order to use the telephone and communicate with people inside and outside the office.
Apply manual dexterity and visual acuity for computer keyboarding and office equipment use.
Visual ability to use computers and read reports, emails and notes; visual ability to perform property and unit inspections.
Physical ability to lift up to 50 pounds as needed.
Physical ability to move around property as needed to perform rounds, inspections and safety checks, meet with residents, address emergencies and perform other property operations as needed.

TOOLS AND EQUIPMENT USED

Incumbent must be able to:

Use multi-line telephone, calculator, copy machines, computers, and other office equipment.
Understand the use of and operate basic hand tools to perform light maintenance as needed.

WORK ENVIRONMENT

The work is both indoors and outdoors. Must be able to go outside in all MN weather conditions and varying temperatures to address property-related issues. There will be periods spent in extreme temperatures and weather conditions including heat, cold and humidity when performing daily tasks and property inspections and tours.

This job description does not necessarily list all the functions or accountabilities of the job. Employees may be asked by management to perform additional duties and tasks and employees are expected to continually assess where their assistance would benefit their coworkers and the organization and step in to fill those gaps. Management reserves the right to revise and update job descriptions at any time. Employment at Nationwide is “at-will” meaning either you or the Company may terminate your employment at any time.