Average salary: $70,280 /yearly
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$102k - $183.7k
...Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with...SuggestedFull timeH1bLocal areaRelocationVisa sponsorshipWork visaFlexible hours- ...experience managing IT outsourcing or managed services transitions Strong understanding of ITIL / ITSM frameworks Experience with MSAs, SOWs, SLAs, and OLAs in multi-tower, multi-vendor environments Familiarity with ITSM tools and global delivery models (onshore/offshore)...Suggested
- ...Management & NOC monitoring (24/7) Must be capable of analyzing complex data, reports and dashboards on ServiceNOW aim to improve SLAs, OLAs Familiarity with the terms like shift-left, first-call-resolution (FCR) & automation Ability to work in fast-paced, client...SuggestedShift workNight shift
