Average salary: $52,208 /yearly
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$80 - $90 per hour
...other process-improvement methodology background, experience with IT services operating models (staffing, tiering, escalation, SLAs/OLAs), strong written communication skills. Nice to Have: Prior experience supporting M&A-related IT carve-out, spin-off, or investment...SuggestedContract workWork at office3 days per week1 day per week- ...authoritative governance.Process Design & ITSM Governance: ITIL 4 practice architecture with automation touchpoints, multi-provider SLA/OLA/XLA performance frameworks, and cross-supplier KPI reporting dashboards.Operating Model Transformation: Retained organisation...SuggestedFull timeContract workWork experience placementLive inWork at officeLocal area
$53 - $55 per hour
...standards, policies, and best practices.Monitor and report compliance with Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).Track and report current network loads and utilization.Prepare thresholds, alerts, and exception reports.Report trending and...SuggestedHourly pay- ...brokering a pragmatic synthesis of bothSkills:ITIL Governance & Service Control: ITIL 4 framework design across core practices, SLA/OLA/XLA outcome metrics, and CMDB asset governance for automation and AI.Automation, AIOps & Agentic Ops: AIOps platform strategy (event...SuggestedFull timeWork experience placementLive inWork at officeLocal areaShift work
- ...prior authorization reform.Stand up or transition clients to managed services and extended business office (EBOS) models, including SLA/OLA design, staffing governance, playbook development, and vendor performance management.Support technology enablement across provider IT...SuggestedFull timeLive inWork at officeLocal areaShift work
- ...accountability across hybrid cloud & on-premises, network & and end-user computing services.Ensure consistent achievement of contractual SLAs, OLAs, and KPIs; drive root cause analysis and remediation for chronic underperformance.Oversee the ITIL-aligned service management...SuggestedFull timeContract workWork experience placementFor subcontractorLive inWork at officeLocal areaNight shift
$150.4k - $343.6k
...governance models, service catalogs, and organizational structures. Shape cross-functional service management frameworks including SLAs/OLAs, performance dashboards, and continuous improvement mechanisms. Sector-Focused Delivery Bring specialized insights tailored to key...SuggestedWork experience placementSummer holidayFlexible hours- ...and allocate tickets to resources and ensure that the tickets are closed within the deadlines Ensure analysts adhere to SLAs/KPIs/OLAs Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more...Suggested
$71.3k - $154k
...Familiarity with ITIL-aligned service management, workforce management, and performance measurement practices such as SLAs, KPIs, and OLAs within managed services or delivery operations. Experience working within or alongside large Federal contractors or shared-...SuggestedContract workFor contractorsFor subcontractorWork at officeWorldwide
